Jhoanna Marie Santos

Filing and Recording documents to maintain an organized office system.
Accurately processed employee payroll and managed the timely issuance of
checks.
Proficient in Word (document creation), Excel (data entry/tracking), and
Powerpoint (presentations).
Experienced in photo and video editing, background removal, and enhancing
images for business use.
Problem solving with the ability to identify and resolve operational issues
quicklyand comfortable taking charge oftaskand guiding team efforts.

Acted as the primary point of contact for motorists, providing clear explanations
of RFID usage, and reloading procedures.
Expertly installed and tested RFID stickers on various vehicle classes, ensuring
proper placement forseamless toll plaza detection.
Managed and secured dailysales earnings from RFID installation and reloading
transactions, ensuring allfundswere accounted for.
Resolved customer complaints regarding RFID tag failures, billing
discrepancies, and reloading issue, ensuring a positive customer experience
even in high-pressure situations.

Managed inventory restocking by monitoring material usage and proactively
placing orders to prevent project delays.
Performed project estimations, calculating material costs and labor for custom
glass and aluminum installations based on client dimensions.
Managed daily cash sales with high precision, ensuring every transaction was
recorded.