Jhoanna Mendoza

Responsible for developing, implementing and monitoring an Integrated Management System in conformity with relevant QHSE legal requirements, policies and international standards.

Key Accomplishments:

• Trained Internal Lead Auditor (ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015)
• Successfully led External Audits conducted by major clients (i.e. European Recycling Platform, Apple, HP, Environmental Resources Management and Microsoft)
• Lead development of corrective actions to address deficiencies noted in facility inspections conducted by the Dubai Municipality
• Improved and Enhanced Risk Assessment
• Developed standard process flows, operating procedures and work instructions
• Developed an Incident Reporting and Investigation Program
• Conducted Internal Training on Safety and UAE Legal Requirements
• Developed a Contractor’s Safety Management Plan
• Improvement of Personal Protective Equipment (PPE) Program
• Accomplished Vendor HSE Capability Assessment for clients i.e. Coca-Cola, EPSON, Johnson & Johnson. CBRE Porche, Summertown, AMMROC, Ariba Sourcing, Kuwait Oil Company, Nokia, Farnek, EcoServe, Ali & Sons, etc.
• Developed The Enviroserve Experience (Client/Stakeholder Site Visit) Safety Program

Responsible for controlling the filing, sorting and retrieval of electronically stored or hard copy documentation produced by technical teams, projects and departments in a timely, accurate and efficient manner.

Key Accomplishments:

• Established an electronic library system for the management of technical documentations
• Developed and maintained control processes for the efficient management and recording of compliance documentations
• Timely responded to requests to retrieve information, information searches and general requests for support from project/department

Research Associate for the project Progress and Monitoring of the Agrarian Reform Community Connectivity
and Economic Support Services (ARCCESS) Project of the Department of Agrarian Reform (DAR)

Key Accomplishments:

• Established a monitoring system for the progress and process of support service delivery to agrarian reform beneficiaries in terms of achievement of results, quality of results, methods and processes of service delivery and performance of professional service providers
• Monitored project performance in terms of cost-effectiveness, relevance and sustainability of results
• Identified lessons learned, best practices, and any particular challenges in project implementation
• Prepared an inception and quarterly report

Environmental Specialist for the conduct of an Environmental Impact Assessment (EIA) for the North-South
Commuter Rail (NSCR) Project of the Department of Transportation and Communications (DOTC)

Key Accomplishments:

• Prepared an Environmental Performance Report and Management Plan (EPRMP)
• Conducted primary and secondary data collection on the baseline environmental conditions
• Assessed impacts on natural and social environment
• Developed an Environmental Impact Mitigation Measures and Monitoring Plan
• Organized Stakeholder Consultation Meetings in coordination with the DOTC

Overall in charge of the operation of 12 wastewater treatment plants with a total treatment capacity of 43, 000 cum/day. Responsible for planning for facility operations & maintenance, improvement and standardization, budget preparation and control, staff up-skilling, scheduling of personnel, vendor management, security management and compliance to corporate, regulatory and environmental standards.

Key Accomplishments:

• Ensured business continuity of around US$21M worth of infrastructure assets including treatment facilities, sewer network, and pump stations
• Managed a team of 4 Wastewater Treatment Plant Managers and 19 operators
• Met Environmental Compliance on effluent discharge standards including on-time submission of permits and regulatory reports
• Implemented US$4M worth of Facility Improvement Projects to address compliance, improve efficiency and reliability
• Operated a health and safety, environmental and quality management system assessed as conforming to ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 Accreditation
• Lead the establishment of an Enterprise Risk Management (ERM) strategy for the department
• Corporate Program Coordinator for Environmental Regulations Advocacy
• Corporate Program Coordinator for Water Trail Program
• Developed management systems such as Environmental Compliance Escalation and Reporting, Best Practices and Standards, Sampling Materials Standardization and Proper Sampling Protocol
• Conducted various investigative studies and experiments on process analysis
• Developed a comprehensive training program for operators
• President’s Pride due to Performance Awardee, 2009-2012
• Program for Talent Exchange Training in United Kingdom, 2009
• Laguna Lake Development Authority (LLDA) Awardee for exemplary performance in Environmental Protection and consistent compliance with the agency’s requirements, 2010
• Laguna Lake Development Authority (LLDA) Outstanding Pollution Control Officer, 2011

: Responsible for meeting the operational performance targets of the North Septage Treatment Plant with a treatment capacity of 586 cum/day.

Key Accomplishments:

• Facilitated the guarantee run and performance test at the North Septage Treatment Plant
• Developed a monitoring system on daily treatment plant deliverables
• Developed a system on weekly process performance monitoring and reporting

Interfaces with Design Engineers, Project Managers, Contract Personnel, consultants, end-users and other related departments to lead planning and implementation of wastewater management projects and programs.

Key Accomplishments:

• Prepared an Investment Completion Report as part of the World Bank’s requirements on the implementation of a US$36.1M World Bank funded Manila Second Sewerage Project (MSSP)
• Facilitated the preparation of an Environmental Impact Statement Report for the US$64M World Bank funded Manila Third Sewerage Project (MTSP)
• Developed an Environmental Compliance Monitoring System for the MSSP and MTSP
• Coordinated with the Pasig River Rehabilitation Commission, Metropolitan Waterworks Sewerage System and Asian Development Bank on the project implementation of the US$14M Sanitation Component of the Pasig River Environmental Management and Rehabilitation Sector Development Program (PAREMAR-SDP)
• Conducted educational sessions for communities on proper sewerage and sanitation
• Coordinated implementation of various environmental initiatives of the company such as watershed management, groundwater protection and wastewater treatment advocacies
• Organized corporate events such as Project Contract Signing and Inaugurations
• Special Award for the Project Development Office Group, Wastewater Dep’t., 2004
• Special Award for the Manila Third Sewerage Project (MTSP), 2005

Manages the operations, customer and business-related concerns of a business area territory.

Key Accomplishments:

• Implemented a Water for the Poor Program which provided water to around 5, 000 urban poor community households
• Developed strategies that led to 100% Response to Customer Service Complaints, Customer Billing Complaints and Request and Installation for New Connection
• Developed strategies that led to reduction of Accounts Receivables
• Established a progressive partnership with Local Government Units (LGUs), school officials, hospital and other building administrators
• Managed a team of site investigators, meter and consumption analyst and contractor