Knowledge Consultant
McKinsey & Company
Total des années d'expérience :10 years, 0 Mois
Helping clients across their IT and BPO sourcing journeys. Focused on all stages of a sourcing
journey i.e. centralization potential assessment, location strategy, ownership strategy, vendor
contract assessment, shared service optimization and transformation. Have also helped multiple
private equity firms on their investment decision making in BPO market.
Example projects:
o End to end business centralization and offshoring journeys for clients from across industries,
including scoping, feasibility assessment, the RFP (for vendor models) process, transition, and
transformation assurance
o 10+ location strategy studies for clients from across geographies and sectors, helping clients
centralize functions across the value chain (IT, rule based data, voice, expertise based functions)
in locations that provide cost arbitrage, offer scalability options, and a stable and positive
outlook in the near to mid term.
o An RPA and process optimization assessment for a US Telco, with 4000+ FTE, vendor- and-
captive operations
o 5+ 2-4 week engagements for clients across healthcare and insurance industries to assess
vendor contracts for core and corporate functions, and suggest commercial and contractual
improvements
Delivering Lean Six Sigma based transformational solutions to clients, for their outsourced operations
as well as the larger value chain. Deploying CMMI Level 5 practices across TCS operations-
successfully audited by CMMI for a recertification. Designing marketing collateral based on
transformations delivered on- ground by TCS to clients.
Example projects:
o An 18 month- long greenfield business and process setup for a Telecom client. Included process
design, shared service optimization, performance improvement for service delivery partners
and business turnaround that helped save $105mn for clients and $8+ mn for TCS in
productivity improvements.
o A Lean project that helped reduce $400K+ for a client in productivity costs, by eliminating
wastes and deploying point (Phase 1) and robotic process automation (Phase 2)
o A Net Promoter Score (NPS) improvement project for a customer's Billing Disputes process.
Helped improve NPS from -30 to +50, by VOC analysis to delivering tangible customer
experience enhancements by process redesign
from the
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courses: Operations Mangaement