- Quality Analyst
Wipro Philippines Inc.
Total years of experience :3 years, 10 Months
Healthcare - Medical Devices
Wipro Philippines Inc Sept 2020 - June 2024 Accurately document all reported complaints related to medical devices. Maintain detailed records of each complaint, including the nature of the issue, the involvement of the patient, and any harm to the patient. Collaborate with cross-functional teams, including quality assurance, and regulatory affairs, to ensure comprehensive handling of complaints. Ensure all complaint-handling processes comply with regulatory requirements and industry standards. Prepare and submit necessary documentation to regulatory bodies when necessary. Coordinating with logistics partners to schedule shipments, and ensure timely delivery of products. Provide timely and professional responses to customers regarding their complaints. Ensure customer concerns are addressed effectively and efficiently. Continuously improve the complaint-handling process through regular reviews and updates.