جهاد الحايك

 Prospected for new businesses via new client acquisition and referrals from different sales channels.
 Build and expand existing client relationships through pro-active contact, account planning and effective pipeline management.
 Grew client portfolio size by deepening existing client relationships.
 Identified and prioritized activities to maximize revenue contribution from allocated client portfolio.
 Analyzed and reviewed potential business to maximize profitability. Increased company revenue by selling various investment products.
 Determined extra account prospective through the other product brands, places, and sections.
 Observed new account achievement by making contact with the customer at planned intervals.
 Performed account management to enhance existing client relationship.
 Followed long-term account strategies to increase profits and maintained close relationships with proper decision makers.
 Ensured the customer agenda satisfaction.
 Received & processed the inward, outward checks drawn on the bank’s customers by other banks through the Central Bank of Lebanon.
 Represented the Bank at the Central Bank of Lebanon for all operations.
 Managed the Trade Finance activities of the branch through the execution of the clients’ Letters of Credit (LC) & Letters of Guarantee (LG)
 Supervised the execution of all domiciled transactions (salaries, taxes, general bills, etc.)
 Handled all clients’ inquiries pertaining to all accounts (current, saving, etc.) and all other other bank related products.

 Supervised and coordinated activities of all tellers & back-office colleagues, assigning duties and coordinating work schedules.
 Mentored & trained all new employees (customer service and banking procedures).
 Consolidated and balanced daily transactions.
 Ensured funds’ supplies for all financial institution's inter-banking operations based on the legal requirements and business demands.
 Handled, followed-up and resolved all customer complaints.
 Ensured that cash custodies are correct in terms of limits, bulks and denominations.

 Processed cash and checks and checked accuracy of deposit slips.
 Executed cash withdrawal requests.
 Received and verified loans, mortgages and utility bills payments.
 Issued cashier's checks, personal money orders, traveler's checks and performed foreign currency exchange transactions.
 Initiated ordering of bank cards and checkbooks as well as banking checks.
 Timely and accurately recorded all transactions in compliance with bank procedures.
 Resolved all and any issue stemming with customer's accounts procedures.
 Explained, advised and promoted bank products and services to customers.