Client Manager
GBM
Total years of experience :11 years, 6 Months
•Prospect for new business opportunities, customers and projects; to sell Taqniyat complete line of products, solutions and services applications (Data Centers, IP Telephony, Contact Centers IT Infrastructure, Networking and Security) in order to achieve the set annual sales targets.
• Managing set of key accounts across different horizontals .
• Guarantee a healthy relationship for SMBs to enterprise accounts.
• Penetrating and Generating new businesses from new accounts.
• Meet and follow-up with the potential customers to understand their technical requirements.
•Setting accounts plans and strategies to ensure up-selling.
• Maintaining a solid and accurate pipeline that align with annual quote.
• Follow-up on payments terms with customers,
• Follow-up closely with the technical team during design stage and installation works, in order to ensure all customers’ requirements are met,
• Maintain customer profile information to strategically build relationships going forward.
• Overcome price concerns and other objections by demonstrating value
• Direct customers to the best solutions based on their expressed needs, inquires or problems.
•Identifies market potential by qualifying accounts.
•Contributes information to market strategy by monitoring competitive products and reactions from accounts.
- Supports the success of an assigned team of salespeople, including Account Managers, and Business Development Sales Representatives.
- Meets assigned targets for profitable sales growth in assigned product lines.
- Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills.
- Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
- Establish productive, professional relationships with key personnel in assigned customer accounts.
- Coordinate the customer involvement of other company personnel when needed, including support resources, team members, and management.
- Achieves assigned product sales quota.
- Supports initiatives that ensure product profitability.
- Achieves product growth targets in the assigned geography or account base.
- Maintains high customer satisfaction ratings that meet company standards.
- Completes required training and development objectives within the assigned time frame.
• Answer to RFI/RFQ/RFP together with the Key Account Sales manager
• Participate in conferences, shows, exhibitions when appropriate and requested
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.
• Shares with key account sales manager assigned targets for profitable sales growth in assigned product lines and/or market areas.
• Provides coaching and professional development to company’s members
• Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.
• Monitors R&D/ customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Provides training to customers when needed
• If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals
• Follows and shares market technological needs and evolution with Product Line Managers.
•Schedule and participate in various customer meetings and ensure achievement of satisfaction of all services.
•Provide assistance to sales and services team and design strategies to ensure success of business teams.
•Develop and maintain relationships with clients within assign area and resolve and document all technical issues.
•Coordinate with customers and maintain an inventory of spare parts and prepare a assessment of all technical programs.
•Maintain effective relationships with product line management and various key stakeholders and recommend resolutions as per customer specification.
•Monitor all customer escalation issues and assist to improve complex processes by recommending solutions.
I've graduated from university of Jordan as an Computer Engineer in 2012