jihane رحماني

Assist in maintaining and implementing an effective filing and
administrative system for all matters related to sponsorship and event
organization
Identify and maintain a general database of potential sponsors for all
events and target specific ones related to each event separately
Negotiate and handle with potential sponsors and ultimately close
advantageous arrangements
Socialize and meet with potential sponsors and clients
Formulate all correspondence related to the sponsorship proposals,
negotiations and others
Assist in handling events with the concerned departments within the
hotel to make sure that all branding for sponsors is as agreed in
contracts
Assist in maintaining an effective working relationship with all
members of target media, electronic and print, local, national and
international in order to encourage and maximize coverage of all
events and promotions
Assist in the production of all promotional material, including
gathering of supporting data and collateral materia

Provided prompt, courteous and efficient service to all guest, so as to
achieve a high level of customer satisfaction through personalized
service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted
to their room to make them feel expected and welcomed
Conduct in room & hotel familiarization and assist guest in hotel
activity enquiries / requests
Maintain an up to date knowledge of hotel information and local
services, including operating hours, promotions, events, attractions
and any allied information to respond to guest queries
Accurately administer Front Desk cashiering standards and comply
with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate
postings of all incidental charges using computerized Front Office
systems
Maintain the privacy of all guests by ensuring that no details of the
guests are disclosed

Collect, analyze, and report on metrics like number of guests served, popularity of services and common unmet needs.
Monitor inventory, room availability, rates, schedules, and assist with completing payroll and expenses.
Handle the tracking of service issues, such as complaints, requests, and service disputes.
Assist in the oversight of the guest service department, which may include doormen, bellmen, valets and concierges.