JIJO GEORGE

• Achieving Yearly branch transactions, revenue and foreign currency targets
• Branch compliance management
• Maintaining branch compliance with Anti-money Laundering and Combating the financing of terrorists (AML&CFT) in accordance with regulatory requirements
• Conducting internal audit, on a defined basis, to ensure compliance with required legislation and Central bank requirements
• Manage branch staffing & attrition levels
• Managing Customer complaints with utmost priority with immediate solutions
• Promotion of brand awareness and product mix in assigned branch location
• Supervising and supporting branch staff in their day to day completing of duties
• Managing the achievement of branch objectives and targets
• Provision of branch activity reports to management
• Ensuring the Customer experience is friendly & efficient

• Driving business development initiatives in meeting/ enhancing internal & external metrics
• Responsible for delivery of all business metrics as per goals and internal/external SLA`s
• Effective Quality Management - Ensuring all policies & procedures followed as per Compliance guidelines
• Working closely with stakeholders and maintain robust internal client communication
• Leading and maintaining employee engagement and morale by ensuring constructive and mutually agreed developmental plans by using reward/recognition tools available
• Conducting weekly analysis and reporting of key business metrics to drives results
• Execute the Performance Management Process (PMP) process effectively & in a timely manner
• Focus on compliance, ensuring the team’s compliance with company’s policies and maintain strong health of compliance at the department level
• Working closely with the US Risk Management and other stakeholders
• Creating Incentive structure & Aligning goal sheets to ensure maximum delivery
• Facilitate skill based training programs within the department
• Attract, Select, Develop, and retain top talent
• Managing recruitment for the specified process in liaison with the hiring team

• Managing day to day operations of the team and ensuring workloads are processed within departmental targets for turnaround times and quality measures
• Meeting the expected Levels of Service Delivery Process Turnaround time, Self & Team Productivity, Accuracy, and Attendance
• Performing detailed analysis for any issue identified and lay down preventive measures
• Maintaining Production, Customer, Quality, Training, Knowledge management documentation and other process audit artifacts
• Preparation of Dashboards to provide status update / performance level to Client and Internal stakeholders
• Coaching / Mentoring Process Analysts / Team Members. Conducting regular documented one on one with Process Analysts / Team Members
• Review, Report training progress of new hires. Facilitate cross training in the team
• Implementation of process improvement projects having a cost / time benefit
• Timely completion of Annual Performance Review of team