Jijo Thomas

• Oversaw comprehensive import and export documentation for ocean freight operations, ensuring accuracy and compliance.
• Served as the Single Point of Contact (SPOC) for dangerous goods booking validation, providing timely confirmations to clients.
• Managed dangerous goods shipments, ensuring strict adherence to IMDG regulations to maintain safety and compliance.
• Calculated and analyzed demurrage and detention charges, optimizing cost management based on container movements.
• Resolved disputes with shipping lines efficiently, enhancing operational relationships and service quality.
• Collaborated with vendors to coordinate seamless intermodal delivery, improving logistics efficiency.
• Achieved a notable customer success story through dedicated service and proactive problem-solving in logistics operations.

• Mapped and analyzed freight forwarding processes to ensure compliance with industry standards, enhancing operational transparency.
• Benchmarked logistics efficiency, identifying key performance indicators to drive improvements in export and import operations.
• Collaborated with cross-functional teams to streamline shipping documentation, reducing processing times and increasing accuracy.
• Recommended strategic enhancements to logistics workflows, resulting in improved customer satisfaction and operational efficiency.
• Developed a keen understanding of ocean freight operations, shipping documentation, and supply chain coordination to support seamless logistics execution.
• Assisted in optimizing warehouse processes, contributing to effective inventory management and timely order fulfillment.

• Conducted in-depth analysis of stock and sales data to uncover trends, enhancing inventory management and reducing excess stock challenges.
• Developed actionable insights that contributed to improved operational efficiency within supply chain processes.
• Collaborated with cross-functional teams to present findings and strategic recommendations to senior management, facilitating informed decision-making.
• Leveraged analytical skills to support logistics coordination and optimize shipping documentation processes.
• Gained experience in customer service by addressing client inquiries related to inventory and shipping, ensuring a seamless experience.
• Contributed to the overall effectiveness of freight forwarding operations through data-driven insights and proactive problem-solving.