Sr.Manager Operations clinics
ASTER DM HEALTHCARE
Total years of experience :14 years, 3 Months
From Oct2018 -July 2021.
•Overall P&L Responsibility of the assigned Clinics.
•Providing guidance to the direct reports, typically comprising Asst. Managers/ Supervisors.
•Business development through exploring new locations, Feasibility study, project set-up and taking responsibility of breakeven of clinics.
• Overall P&L responsibility of assigned Clinics.
• Responsible for increasing footfall as per the business plan.
• Coordination with marketing department for increasing footfall of the clinic.
• Monitor operating costs, Budgets, and resource.
• To assist training and development team in effectively implementing the training programs for staffs.
• To assist and support quality audit team to enhance the clinical quality.
• Full responsible for the overall operations of clinics.
• Ensure the patient satisfaction through surveys and feedbacks.
• Train and develop the next generation managers in each center.
• Assist the manager in Organizing, Planning, and implementing strategy.
• Coordinate Operations of clinics.
• Monitor operating costs, Budgets, and resource.
• Create reports, analyze, and interpret data.
• Setting and reviewing budgets and managing costs.
• Delivering regular team communications and Organizing Monthly meetings.
• Assisting in the recruitment, training, and development of staff.
• Meet the requirements of doctors of every center with the permission from management.
• Effectively organize & conduct medical camps (CGHPs)
• Overall P&L Responsibility of the assigned medical centers.
• Enabled substantial growth of a new clinic location by managing referrals, providing consistent quality care,
• Actively interviewed, hired, and trained new staff to assemble a skilled and efficient clinical team.
• Developed employee schedules and organized staff paid time off to optimize clinic efficiency and productivity.
• Managed financial budget, distribution of quarterly bonuses, and purchasing of office supplies and equipment.
• Led frequent multi-clinic collaboration sessions to review cases and teach hands-on techniques.
• Used a wide variety of marketing tools to boost patient flow in the clinic.
• Greet and serve the needs of patients and those who individuals who visit the medical center.
• Schedule appointments for Patients at Medical Centre as per their need and per availability of doctors.
• Answer specific questions about registration processes, Patient accounts and Insurance Coverage’s.
• Receive and process appropriate information required to enroll patients. Preparing separate file for each patient and ensure the accuracy of all information in the database.
• Work cooperatively with other departments to find the best solution.
• Performing role as a full time Cashier when it is assigned.
• Organizing Patient welfare programs and running it in the best manners.
• Performed assignments/projects as assigned by Superiors.