Jilson Jose

• Java Developer: Worked as part of the Java development team for the Kaiser Account Management project.
Applied full-stack development skills to create robust and scalable software solutions, adhering to agile methodologies for
efficient project management.
Worked closely with the Product team to transform end-user requirements into practical technical solutions.
• Achievements:
∗ Reduced response times by 30% through process improvements in customer service. Increased customer satisfaction ratings
by 20% as a result of enhanced service efficiency.
∗ Improved service efficiency, leading to better overall customer experience and faster resolution times.
∗ Enhanced system scalability by optimizing backend processes, resulting in a 15% reduction in server resource consumption.
∗ Streamlined codebase, reducing technical debt by 25% and improving the maintainability of the software system.
∗ Led a team of 3 developers in implementing a feature that improved user experience, resulting in a 10% increase in active
users.Developed automated unit tests for core modules, reducing manual testing time by 40%.