Jimboy Cabrera

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• Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly. Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions. Maintained high levels ofcustomer retention through exceptional service and follow-up communication.
• Completed call documentation while speaking with customers.
• Met customer call guidelines for service levels, handle time and productivity.

• Participated in trade shows as a representative ofthe company, generating valuable leads for future business opportunities.
• Exceeded quarterly sales targets consistently with effective lead generation and follow-up practices.
• Delivered captivating presentations at industry events, showcasing the companys expertise and generating interest from potential clients.
• Established a robust referral network by leveraging existing connections and fostering new partnerships within the industry.