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Jimmo Radel Cobito, Product Support Specialist

Jimmo Radel Cobito

Product Support Specialist·Thomson Reuters Corp. Pte. Ltd.

Saudi Arabia

Bachelor's degree, BS Electronics Engineering

Work experience

Total years of experience: 3 years, 5 months

Product Support Specialist

April 2022 - July 2023

Thomson Reuters Corp. Pte. Ltd.

Taguig, Philippines

April 2022 - July 2023

• Provided ONESOURCE Indirect Tax product support to Thomson Reuters global customers
• Performed issue resolution though inbound calls, emails, and teleconferencing
• Performed technical troubleshooting using internal tools and test environments (ie. XML analysis, transaction replication)
• Applied to and was selected as one of the participants in an internal L1-L2 training gig
• Chosen as a contributor in making a product knowledge examination taken by the global team

Company industry:
Business Support Services

Technical Support Engineer

April 2021 - October 2021

Oracle Netsuite Philippines Corp.

Makati City, Philippines

April 2021 - October 2021

• Provided technical support to NETSUITE global customers, CRM department
• Delivered resolution through inbound and outbound phone calls and emails
• Performed technical troubleshooting using internal tools and test environments
• Modified and edited Knowledge Base articles based on up-to-date information

Company industry:
Business Support Services

Associate Electrical Design Engineer

October 2019 - March 2021

Denso Ten Solutions Philippines Corp.

Pasig City, Philippines

October 2019 - March 2021

• Analyzed and evaluated the electrical response of Car Audio Units/Systems
• Performed CAD-based electronic circuit revisions
• Created evaluation checksheets and reports

Company industry:
Automotive Manufacture

Education

Mapúa University

June 2019

June 2019

Bachelor's degree, BS Electronics Engineering

Philippines

Background in Electrical design and evaluation, prototyping, SCADA design and Ladder Diagram programming

Skills

Problem Solving
Expert
Problem Solving
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Communications
Expert
Communications
Expert
Technical Support
Expert
Technical Support
Expert
SaaS
Expert
SaaS
Expert
ELECTRONIC CIRCUITS
Intermediate
ELECTRONIC CIRCUITS
Intermediate
ONESOURCE INDIRECT TAX (SOFTWARE)
Intermediate
ONESOURCE INDIRECT TAX (SOFTWARE)
Intermediate
EXTENSIBLE MARKUP LANGUAGE (XML)
Intermediate
EXTENSIBLE MARKUP LANGUAGE (XML)
Intermediate
TELECONFERENCING
Expert
TELECONFERENCING
Expert
PRODUCT SUPPORT
Expert
PRODUCT SUPPORT
Expert
REVISIONS
Expert
REVISIONS
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
INDIRECT TAX
Intermediate
INDIRECT TAX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
NETSUITE
Intermediate
NETSUITE
Intermediate
PRODUCT KNOWLEDGE
Expert
PRODUCT KNOWLEDGE
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
PROBLEM-SOLVING
Expert
PROBLEM-SOLVING
Expert
CRITICAL THINKING
Expert
CRITICAL THINKING
Expert
MULTI-TASKING
Expert
MULTI-TASKING
Expert
ADAPTABILITY
Expert
ADAPTABILITY
Expert
COLLABORATION
Expert
COLLABORATION
Expert
SCADA
Intermediate
SCADA
Intermediate
PLC PROGRAMMING
Intermediate
PLC PROGRAMMING
Intermediate
ELECTRICAL CIRCUITS
Intermediate
ELECTRICAL CIRCUITS
Intermediate

Languages

English

Expert

Filipino

Native Speaker

Japanese

Intermediate

Training and Certifications

Certifications
Japanese Language Proficiency Test - N4
Jan 2024