Customer Service Representative
Teleperformance
Total years of experience :4 years, 1 Months
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Strike a positive and cooperative tone with both customers and coworkers.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Cash Handling (cash, down payment and cash cheque receipt and billing)
• Cash and cheque deposit in the bank
• Collection & Posting of Post Dated Cheques
• Current Cheque Posting
• Petty cash maintenance
• Petty cash voucher preparation, parking and sending to Finance Dept.
• Filing of credit Invoices
• Daily control of cash and cheque
• Coordination and follow up with Finance Department.
• Ensure the highest standard of customer service is provided to customers.
• Update customer about the status of their vehicle.
• Actively involve of providing the customer workshop fares and procedure of whatever service we offer to them.
• Providing advice to the customer after hearing the problem of their vehicles. And forwarding them to the service advisor.
• Arranging booking for customer’s vehicle.
• Answering phone inquiries.
• Required to implement Site office procedures and to control the flow of all office documentation in and out of the Site office.
• Operate the document control management system for assigned project.
• Generate and maintain each project master document registration ensuring updated daily.
• Produce and maintain document progress reports to central document controller in weekly basis.
• Work in strict coordination with the Engineers to ensure authority submission progress reports (NOC’s) updated for all projects in weekly basis.
• Create document control and correspondence folders for individual projects.
• Reviews and distributes the incoming documents/drawings within Technical Department and ensure update register.
• Provide transmittal, covering letters and memo on all outgoing documents/drawings to Clients, Authority, Consultants, Contractors and internal submission.
• Assist Engineers in converting drawings from AutoCAD format to PDF and ensure all drawings are printed, stamped, copied and filed for Authority, Client and Contractor submission.
• Maintain server for projects documentation - uploading and downloading documents/drawings.
• Ensure all documents and drawings are provided with transmittals where appropriate.
• Ensure all templates used within the Department conform to the company standard.
• Maintained efficient document control such as storage and retrieval of documents (soft and hard copies).
• Propose and implement document control procedures and transmit to Document Controller of all teams to maintain and improve document control system.
• Co-ordinate between document controller of all site office regarding technical issues and control flow of information.
• Provide other duties as required to assist the Technical Team.
• Receives incoming phone calls, provides answers to routine and/or refers to the Technical head, Engineers and Architects.
Secretary/Receptionist
• Receives incoming phone calls, provides answers to routine and/or refers to the Technical head, Engineers and Architects.
• Sorts all incoming and outgoing office mails and ensures prompt distribution of mail to relevant personnel.
• Receives/reviews and handles all email communications from/to Department Head.
• Drafts internal memos and outgoing correspondences for the Technical Head.
• Provide assistance to Technical Head in arranging/scheduling of meetings/appointments.
• Ensures the availability of office supplies and cleanliness and orderliness of the Department.
• Liaises with the HR Department on administration issues.
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