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Jina Keyrouz, Manager Hospitality

Jina Keyrouz

Manager Hospitality·Chalet Saint Jean

Lebanon

Master's degree, Special Education

Work experience

Total years of experience: 6 years, 10 months

Manager Hospitality

August 2019 - Present

Chalet Saint Jean

Bcharre, Lebanon

August 2019 - Present

• Manage daily guesthouse operations, including reservations, guest check-ins, and logistics coordination.
• Provide excellent customer service by promptly addressing and resolving guest concerns.
• Supervise housekeeping and maintenance teams to ensure cleanliness and safety standards.
• Promote the chalet through online booking platforms and social media to increase bookings.
• Deliver personalized guest experiences, enhancing customer satisfaction and loyalty.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Education

USEK

June 2003

June 2003

Master's degree, Special Education

Lebanon

Skills

Conflict Resolution
Expert
Conflict Resolution
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Adobe Creative Suite
Expert
Adobe Creative Suite
Expert
Leadership
Expert
Leadership
Expert
Service
Expert
Service
Expert
Teamwork
Expert
Teamwork
Expert
Communication
Expert
Communication
Expert
Empathic
Expert
Empathic
Expert
Dynamic
Expert
Dynamic
Expert
Microsoft word
Intermediate
Microsoft word
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
Illustrator, Indesign
Intermediate
Illustrator, Indesign
Intermediate
Education one to one
Expert
Education one to one
Expert

Languages

Arabic

Native Speaker

Memberships

club des vieux sentiers

menber

January 2022

Hobbies and interests

skiing,hiking,cycling,reading..
Skiing

I won first prize at the university