Admin Officer
City services consultancy
مجموع سنوات الخبرة :18 years, 9 أشهر
Day to day coordinating with office supply’s arranging the daily requirements for our call centers and office.
•Managing the company cars arranging Mulkiya renewals, maintenance and inspecting the company cars.
•Arranging the office transportation as per the requirements and managing the trips for the several projects working from the client place.
Track record in successfully performing business operations, administrative, clerical duties and leadership.
Responsibilities :
Operations
•Handling project as a Project manager for Government companies with 30 Man power on the site & in 22 Manpower on the site and also handling the payroll for the projects.
•Handling Projects for Government and Semi government sectors.
•Act as back-up to the Manager in performing business operations duties. Provide support to Operations manager as and when required.
•Coordinate with Operation Manager, Operations Director and Chief Operating Officer to schedule team meetings and to provide follow-ups.
•Participate in Client meetings and distribute minutes of meeting to the operations team. Sort and distribute mails and faxes to respective personnel.
•Store, file and retrieve corporate documents and reports as and when needed.
•Manage incoming and outgoing letters and packages related to Operations. Perform general office administrative and clerical duties
•Reconcile payments and receipts to various parties on time. Maintain logs and spread sheets for all office activities. Manage all office orders on regular basis.
•Monthly preparing all attendance for different projects and follow up the salary for the employees.
•Maintaining the inspection report monthly wise and follow up the concerns with the supervisors and the Top management.
•Acting as an Intermediary between client and company.
on 13 different sub processes in Consumer Business Unit. Such as Imports, Exports, Migrations, Contract migrations, Pay as you go PAC claim, Apple Data Protection Act, Apple Queue, Vodafone Contract exports, SMS Pay as you go, CSA Team manager queue (Query through email from customers), Sim Swaps & Internal Migrations.
•Ported Customer telephone numbers (CTN) to come from other network to Vodafone, Vodafone to other network and achieved 100% portability.
•Processed the customers Data protection Act by calling the customers and confirm their
•DPA. This resulted in reduction of customer’s requirement online.
•Prioritize Customer call queue both voice and online and reduced customer visits.
•Customers PAC (Porting Authorization Code) and set the port date for them. I pull the daily reports and from the application and allot the work to the team members.
•Inducting fresh team into the business process line and orienting them to perform the job responsibility.
•All the sub processes have their own AHT (Average Hold time) and TAT (Turnaround time) successfully achieved.
•As a part of Audit process for the transactions performed in the team along with floor support.
•Helping other processes as and when required.
Taken active part in Company’s weekly/monthly/quarterly events.
•Regularly followed up on the Quality reports and action leave planner of the team and updated daily reports through email to the Team manager and Process manager.
•Core member of the team to called up the International clients as and when needed.
•Actively participating in “Fun Friday” activities conducted by the company.
•Always adhere the company’s safety rules and regulations policies.
. Responsible for store management, assisting the store staff.
•Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.
•Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.
•Achieved highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the stores
•Developed aggressive sales models to position and promote product to achieve the plan.
•Supporting and coaching Area Managers to reach their full potential. Trained management staff on “On-job-training”.
•Designed a procedure in developing a team.
•Trained and increased customers complain resolution cycles of the support team.
P g diploma in management
Academic Gujrat university