Jinal Shah

Air Ticket Reservation Department.

Responsibilities:

•International Air Ticket reservation for Groups, FIT Issuance.
•Making TST’s for group PNR’s and ticket issuance.
•Maintaining ticket time limit for group reservation and processing payments to Airline on timely basis
•Handling Cancellation and Refund process in AMEDUS and SABRE System.
•Providing quotation for ticket reissuance.
•Coordinating with different teams for Ticket Reissuance, Cancellations and Group Quote for Air Ticket Fares.
•Coordination with different Air lines Sales Team.
•Providing Customer Query Resolution and Trouble Shooting

Responsibilities:

•Responsible for making all executive and managerial domestic and International travels arrangements of clients.
•Offline International and Domestic Air Ticket booking through the Amadeus system and on client's CFB domain.
•Ticket PNR import activity and web checking.
•Coordinating with back end team for Ticket Reissuance, Cancellations and Group Quote for Air Ticket Fares.
•International and Domestic Hotel Bookings and Train Ticket Bookings.
•Assisting MIS/ invoice team by providing TRF on regular basis.
•Updating client’s booking and expenses in system on regular basis.
•Daily basis Interaction with Client for booking request, Queries, Status Update and Issues if any

MC Team

Responsibilities:

•Maintaining PCI (Price Competitive Index) and rates parity with other portals of four different region reports.
•Discussing and Convincing Hotelier to give new Deals to Travel guru to expand the Business.
•Loading Rates, Packages, Deals and Mobile Rates on Jagat Desiya.
•Discussing and convincing Travel Guru Link Rate Plan to Hotelier to help the business
•Checking and comparing rates of Margin Booster with other Portals.
•Domestic and International Air Ticket Reservation

• Domestic and International Air Ticket Reservation through AMADEUS System.
• Air Ticket Cancellation through AMADEUS System.
• Air Ticket Amendment through AMADEUS System.
• Customer Query Resolution and Trouble Shooting.

• Air Ticket Reservation through SABRE System.
• Air Ticket Cancellation through SABRE System.
• Air Ticket Amendment through SABRE System.
• Customer Query Resolution and Trouble Shooting.
• Coordinating with Travel Agencies for Air Ticket Cancellation and other Queries.
• Updating Flight status to the Passengers.