Waitress cum Hostess
Radisson Blu Hotel
مجموع سنوات الخبرة :4 years, 5 أشهر
2011 - Current Radisson Blu Hotel UAE Dubai.
Waitress cum Hostess
2010 - 2011 Hua Ting Hotel Shanghai
Waitress cashier and Hostess
• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges issued bills and collected payments.
• Checked in deliveries and signed off on products received.
• Promoted and endorsed the company to bring in new business.
• Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time.
• Guided guests through the dining rooms and provided needed assistance.
• Welcomed and acknowledge all guests in a friendly, service-oriented manner.
• knowledge of Microsoft Office
• Conform E-mails from Meeting& event .make reservation list for dining
• Arrange all the company name witch has discount in our hotel
• Make the daily report about how to improve the satisfaction of the guests
• When the guests complain, . First listen to the guest and then give the solution. ask feedback from the guests .use polite and friendly manner. Aways think about guests feelings
2009.June ZhongNan International Travel company
Make the schedule for the trips
Pick them up from the bus to t he hotel
Bring them to the visit place and explain the history of the location for them,
Follow the timing and organized food &drinks and table, print the plan list for everyone,
Communicate and make fun for them