IT Infrastructure Engineer
Engineers Office
Total des années d'expérience :16 years, 3 Mois
• Configured and Managed Hyper-V clusters and Physical servers running on Windows Server 2012 R2 and 2016.
• Deployed Applications, Windows Security Distribution & monthly patch updates via SCCM.
• Handled Veritas Enterprise Vault archiving solution for files and emails and Symantec Email gateway, configuring the policies and troubleshooting issues.
• Managed Exchange 2013 Server platform (2 Node DAG and 2 node CAS).
• Provided Support for Windows Servers running critical business supporting applications.
• Monitored Application and infrastructure performance, utilization and availability on SolarWinds Monitoring System
• Provided Support and speedy resolution for problems escalated by support / business users, troubleshooting and takes appropriate action to fix the issues related to Windows Servers Exchange, DNS, Proxy, Web (IIS), Office 365, Skype for Business, SharePoint farms, SQL Server, Windows 10, VERITAS and Windows clusters.
• Configured and Deployed virtual machines (VMs) and its services through vSphere client.
• Deployed Application Promotes & monthly patch updates for Emirates Group server infrastructure.
• Monitored WAN and LAN, performed necessary troubleshooting, worked with external Service providers (TATA, SITA, ETISALAT, and DU) to ensure quick resolution of incidents and problems for the smooth running of our departmental and global operations.
• Analyzed reported incidents, provide quick solutions to the customers enabling them to resume their work with minimum disruption and resolving the incidents as per agreed SLOs
• Driven Continuous Improvement by proactively identifying & highlighting issues and risks that may impact the services provided by Emirates Group IT.
• Managed resource and capacity planning for projects.
• Set and adjusted project milestones.
• Supervised staff of Engineers and subcontract professionals. Allocated duties and priorities to individual members.
• Created, implemented, and established processes, procedures and policies.
• Negotiated, drafted and reviewed sales and service agreements, consulting agreements, non-disclosure agreements and employment agreements.
• Point of contact for all clientele and leading their recruitment as an extension to their business.
• Created remote working policies for the organization as well as writing project documents.
• Trained operation staff in new services, application and equipment and arrange external trainings
• Windows Server configurations, Google apps, Microsoft Exchange installation and Support
• IT Hardware & accessories procurement, dealing with vendors and suppliers.
• Provided 2nd line support for issues across all Middle east offices.
• Managed Cisco Call Manager, Active Directory, file and print cluster, DFS, server rights and permissions, BES Server and Exchange Mailboxes.
• Involved in the technical direction and procurement of new systems. IT Hardware & accessories procurement, dealing with vendors and suppliers.
• Conducted Laptop and PC refresh across the middle east.
• Worksite Administration using the Interwoven Server Management console. Resolving issues on Interwoven Worksite, Plato, Workshare applications and liaising with Apps team.
• Deployment of PC`s on OSD, Software Deployments via Systems Management Server (SMS)
• Performing regular backups and restoring Backup data using Symantec Backup Exec 12
• Liaising with UK IT office to work on issues when specialized services are required like Apps, Elite Accounting team etc.
• Asset Management for all IT Equipment’s, telecom accounts and software licenses.
• Managed User on Active Identity to provide remote access via VPN and Citrix.
• Working as part of the infrastructure team on projects
• Network Monitoring & Checking the Call Attempts, Completion. Route Selection.
• UAM - User access Management, Active Directory, Exchange Server Configuration
• Supporting multiple telecom carriers including Vodaphone, MTS and ROSTelecom
• Providing Tier 1 support and maintenance of hardware, software configurations, cabling, routing
• Testing and maintenance of Local and Wide Area Networks distributed on an international scale.
• Monitoring, analysis and support of the performance and connectivity of client’s network
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Computer Networks
Completed in 2006 Msc Computer Networks
Computer Science