Technical Support Agent
Arab Business Machines
مجموع سنوات الخبرة :16 years, 5 أشهر
• Excellent knowledge of applications, hardware and other equipment associated with Macintosh desktops, laptops and handheld devices.
• Ability to identify and resolve all errors found within a Macintosh system and/or application
• Ability to work well within a team and coordinate with team members to maintain proper work flow
• Passionate to deliver excellent service and ensure the users satisfaction
• Ability to perform efficiently while working overtime
• Administrated, configured, and maintained Mac OS X servers ranging in scope from file sharing
• Identify bugs and develop update patches to ensure smooth functionality of applications
• Administer e-mail client, set up e-mail server, define incoming and outgoing mail filters, create and update user accounts
• Ensure that all service requests are executed within the standard timeline allotted.
• Run maintenance on Macintosh computers. Using Apple Remote Desktop
• Repair and replace hardware as and when required
• Troubleshooting user access permissions, reported technical issues.
• Using Group Policy to Manage Security, Administration of User Accounts.
• Managing Windows 2000 and 2003 Enterprise Environment.
• Managing Active Directory, Managing Group Policy
• System Auditing by taking an Audit on servers and workstations.
• Hardening the servers according to the requirements.
• Analysis of System Logs.
• Performing backups
• Configuration of File Server, Configured Disk Quota’s.
• Installing, configuring and managing Windows operating systems (2000, 2003, XP, Windows 7)
• Managing and configuring Active Directory in Widows Servers. Creating and managing user, group accounts and group policy, Security for Share Folders.
• Managing Symantec Antivirus in SERVER and CLIENTS.
• Installation & deployment software packages, patches, service packs.
• Configuring emails on Blackberry handheld and security updates & Backup’s.
• System recovering from system failure & Optimization of Systems and Networks.
• Ensuring that the network infrastructure is up and running.
• Introducing and integrating new technologies into existing data center environments.
• Managing assets and inventory details, records as per requirement of ISO 9001:2008(QMS) & ISO 14001:2004(EMS)
• Managing and configuring Active Directory in Widows 2000 & 2003 Servers. Creating and managing user, group accounts and group policy, Security for Share Folders.
• Implementation, configuration and troubleshooting of LAN and all types of Hardware and Network related issues.
• Analyzing system logs and identifying potential issues with computer systems.
• Adding, removing, or updating user account information, resetting passwords.
• Answering technical queries.
• Responsible for security, Responsible for documenting the configuration of the system.
• Installation of software packages, patches, service packs.
• Configuring Outlook express and Microsoft outlook in client end and achieving mails.
• Configuring and maintaining Internet connectivity and sharing to client machines.
• Configuring emails on Blackberry handheld and security updates.
• Installation, configuring and managing McAfee Antivirus in Server and Clients.
• Interacting with customer to maintain old & new procurement of assets.
• Schedule, Plan and implementing Preventive maintenance for all IT related assets, like Printers, UPS and all networking equipments
• Taking Onsite and Offsite Backup into External drive, Tape drive & CD & DVD Media.
• Attending the breakdown of equipments and recorded including date, nature of breakdowns, actions taken and downtime & analyze periodically to identify corrective and preventive actions.
• Managing company website, domain, and its renewal’s.
• Preparing comparison statement of various vendor quotations & suggesting to the Top Management for procuring the best IT Products, Notebook, Desktop, and Office Equipments.