F&B Operations Manager
ARADA DEVELOPMENTS LLC.
مجموع سنوات الخبرة :12 years, 9 أشهر
• Conceptualized & Led the launch and growth of new F&B concepts (e.g., Hungry Wolves) within ARADAs Well Fit project, generating AED 12M+ revenue with 20%+ EBITIDA in the first fiscal year and driving a further 30% increase in the second year.
• Secured the master franchise of Boost Juice (AUS), spearheading regional growth with 8 new outlets across Dubai, Abu Dhabi, and Sharjah within a year.
• Managed a team of 200+ staff (including 3 direct reports), fostering operational excellence and project success (e.g., designed efficient kitchen layout for Hungry Wolves).
• Managed 5 F&B outlets (Dubai & Abu Dhabi), achieving a flawless 100% customer satisfaction with outstanding social reviews while leading the expansion with 2 successful dark kitchens.
• Motivated and supervised a team of over 70, fostering a positive work environment that earned them recognition as the regions top-rated dining experience.
• Implemented menu engineering to optimize profitability and secured favorable vendor contracts, achieving a 7% cost reduction while ensuring timely delivery of high-quality ingredients.
• Increased profitability by 15% within the Q1 through cost-effective strategies. Built a high-performing team (80+ staff) fostering a positive work environment, resulting in a 20% reduction in employee turnover.
• Delivered operational excellence in a high-volume restaurant, ensuring exceptional customer service and a 25% increase in satisfaction ratings through innovative menus.
• Led a multi-faceted F&B operation (restaurants, food trucks, kiosks) generating AED 7M+ in revenue. Spearheaded the successful expansion of new business units in Dubai Silicon Oasis and deployed food trucks in Abu Dhabi.
Focus: Analyzes and interprets literature from various periods, cultures, and genres. Skills Developed: Critical thinking and analysis Research and writing Communication and interpretation Cultural awareness
Focus: Learnt about various hospitality operations, including food and beverage service, rooms division, housekeeping, event management, and customer service. They may also gain practical experience through internships or simulated environments. Skills Developed: Management principles Customer service excellence Food and beverage knowledge Operations and logistics Communication and interpersonal skills