Debt Recovery Officer
Derby Group
Total years of experience :7 years, 3 Months
Strong accounting professional skilled in Negotiation, Microsoft Word, Banking, Credit Analysis, and Accounting recovery.
CRM (Customer Relationship Management), Customer’s skip tracing.
Follow the code of ethics of the bank & the agency at all times and also inline the collection policy and procedure.
Recommend new ideas to enhance the operational performance / efficiency and work flow
Sustain customer relationship with organization (wherever appropriate) in order to retain customers and project a professional image of the agency.
Undertake any other duties as required by the unit management from time to time
Handle walk-in customers on daily basis when needed.
Maintain debtor’s book to ensure that the debt status is accurate and latest.
Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Post customers’ check and ensure timely credit transfer
Contact debtors and implement repayment schedules and terms
Assist the company to take legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
Attend educational programs for professional growth and skill development.
Handle customers inquiries both on telephonically and Emails.
•Research required information using available resources.
•Manage and resolve customer complaints.
•Provide product and service information to customers.
•Provide information for Indian and British education curriculum and migration process especially in Distance education.
•Enter new customer information into system.
•Update existing customer’s further information.
•Process forms and applications.
•Follow up customers issues whereas necessary.
•Explaining about attestations.
•Meeting the clients and describing about the Programs.
•Clarify their academicals doubts.
•Collection Coordinator in accordance to follow up with customers for remaining balance and old pending.
•As a part of backend support to monitor and to make a record of data up to date.
•Fetching revenue in accordance to make more collection.
Handling all the activities in terms of any delays in process.
•Meet and assist to Passenger requiring special assistance.
•Handling Direct Transit passenger (DT`s) including baggage connection.
•Controlling of assigned allocation in specific operation whereas required.
•Monitoring Baggage break-up & Make-up area.
•Assisting passengers at departure and arrival area.
•Take action in accordance to excess baggage and missing or lost baggage.
•Filing mishandled baggage cases and further follows up.
•Set up a plan on rerouting of passengers in accordance to delays and overbooked flights.
•Preflight editing to keep an eye on data of incoming and outgoing flights loads.
•Check-in counter, passport and visa checks of their origin and destination city.
•Generates revenue in accordance to excess baggage
•Brings sales to upgrade passengers from economy class to business class and to provide comfortable seats by charging.
•Verify the items contains in the baggage for safety and security purpose in accordance to dangerous goods rules & regulation by DGCA.
•Monitoring the boarding gate area and update the flight information display and announcement.
•Supervising the ramp area to make sure the equipment and manpower are updated and good enough to provide better or on time performance.
•Monitoring of Immigration and Custom Areas.
•Quick turnaround involving “On Time Departure”.
•Update the post flights works and report to management.
•Update the reports of departure and arrival flights.
•Make PFX and UDF report (Domestic & International PAX) on daily basis.