Jithin Aniyankunju

Supported business growth by combining admissions consulting, business development, recruitment support, office administration, payment operations, and customer relationship management.

Key Responsibilities :

• Achieved admission and enrollment targets through consultative sales and lead generation.
• Managed the complete admissions lifecycle from enquiry to student onboarding.
• Maintained student records, confidential documentation, and administrative reports.
• Monitored fee records, payment status, and coordinated payment follow-ups.
• Supported office administration and daily operational activities.
• Recruited, interviewed, and onboarded sales consultants.
• Maintained onboarding records, attendance records, and HR documentation.
• Coordinated communication between students, management, and partner institutions.
• Built strong client relationships while delivering excellent customer service.

Supported Allianz's North American Insurance Operations team in processing General Liability (GL) and Workers' Compensation (WC) claims across multiple stages of the claims lifecycle. Experienced in First Notice of Loss (FNOL), claims processing, payment operations, compliance, quality assurance, and operational support.

Key Responsibilities :

• Performed First Notice of Loss (FNOL) by registering new claims, validating policy details, and reviewing supporting documents.
• Processed General Liability (GL) and Workers' Compensation (WC) claims, including claim validation, documentation review, payment processing, and record maintenance.
• Reviewed claim documents, invoices, medical records, and legal correspondence to ensure accuracy and policy compliance.
• Worked with adjusters, legal professionals, healthcare claim providers, onshore stakeholders, and internal teams to support claim processing and resolution.
• Maintained electronic claim records, documentation, and payment records while supporting compliance and audit requirements.
• Supported process improvement initiatives by identifying process gaps and improving workflow efficiency.
• Prepared and delivered presentations on new processes, workflow updates, and operational changes.
• Prepared and maintained Standard Operating Procedures (SOPs), process documentation, Minutes of Meeting (MoM), and tracked action items.
• Conducted process training, knowledge transfer sessions, and quality reviews for newly onboarded team members across multiple workflows.