Site Supervisor
Kuehne+Nagel LLC
Total years of experience :10 years, 1 Months
Responsibilities
Operations and Administration
• Lead a team and control day-to-day operations of the business unit’s warehouse and Customer Service activities ensuring achievement of metrics of the operational key performance indicators (KPI)
• Implement, maintain and update standard operating procedures (SOP) related to operations and billing ensuring consistent compliance
• Coordinate processing of customer orders involving on time issue, picking, packing and shipping ensuring minimal delays.
• Supervise administration specialists ensuring on time response to customers through e-mail and/or telephone to provide required information including inbound and outbound shipping dates and anticipated delays
• Ensure on time invoicing of each client transaction through ACON to the customer as per agreed rates within deadlines defined by the BU management.
• Implement and maintain a procedure to improve invoicing accuracy in collaboration with the business unit/operations team.
• Monitor and guide operations ensuring alignment with customer expectations and initiate/implement corrective actions to identify variances.
• Act as the single point of contact for dealing with and resolving all customer related operational and administrative issues.
• Escalate complex issues through communication and coordination with the operation manager and contract managers to facilitate effective resolution.
• Ensure compliance with all applicable company processes, policies and procedures as well as various regulatory requirements.
Quality Safety Health and Environment (QHSE)
• Implement and ensure compliance with all applicable QHSE policies, procedures, guidelines and working instructions across all daily tasks.
• Identify and report all QHSE incidents hazards and unsafe practices in the working environment and coordinate with the QHSE team for on time, effective mitigation.
Process Optimization/Continual Improvement Initiatives
• Work closely with the operations manager and process & systems teams of the BU to identify opportunities and drive optimization of internal and external processes.
• Collaborate with the site manager to identify and optimize processes to achieve continuous improvements in productivity and efficiency of operations.
• Deal with and coordinate assigned special projects like electronic data interchange (EDI) and invoicing audits enabling on time successful project delivery.
• Prepare for and participate with the group in all customer audits, analyze findings and implement effective corrective and preventive actions.
Team Management
• Supervise the team, plan and schedule day-to-day workload, assign tasks for optimum utilization of resources and monitor achievement of predefined objectives.
• Monitor and ensure the team complies with all standard operating practices (SOP), HSEQ requirements as well as company ethics and values.
• Evaluate team performance, identify training and development needs and support initiatives for improvements in performance and results.
• Conduct regular daily team meetings with the AM Manager to analyze the previous day’s results and plan ahead for delivering business objectives.
Responsibilities
• Managed all aspects of contract logistics to support key client account - Marriott webshop - including logistics, warehousing, distribution and CSR operations
• Dealt with documentation and reporting related to import and import shipments and organized land transportation for inbound & outbound - full container load (FCL) & less than container load (LCL) - shipments including coordinating and monitoring multipoint loading and movement.
• Managed the Marriott webshop automated order placement tools to track/update available stocks and liaised with suppliers for replenishment of out of stock (OOS) items.
• Validated and maintained all data related to billing and ensured on time accurate issue of invoices to clients through ACON.
• Implemented and maintained all standard operating procedures (SOP) related to operations and billing ensuring consistent compliance.
• Communicated with clients and provided on time accurate feedback on the status of orders, shipments, documentation and delays and resolved all issues.
• Adhered to all QHSE policies, guidelines and working instructions and ensured on time reporting of incidents, hazards and unsafe practices to the operations manager and QHSE team.
• Contributed to continuous improvement initiatives in the business unit as well as in execution of special projects.
• Provided structured management information reports including monthly reports and dashboards related to storage, freight, accrual, payable and FCL/LCL transport
Responsibilities
• Managed assigned key accounts - Nabors Industries, Asus and SanDisk - supervising shipments across GCC countries as per client orders.
• Processed and uploaded orders to the warehouse using the WMS system and arranged delivery of materials through appropriate modes of transport ensuring compliance with approved baseline schedules.
• Determined requirements for each job, assessed and mobilized resources including equipment, materials and manpower for smooth and efficient execution.
• Identified vendors and service providers including shipping agencies, carriers and lines as per requirements, negotiated competitive rates and terms for services
• Managed complex jobs including rig movements, heavy-weight cargo, storage of goods in yards as per client requirements.
• Coordinated with port & customs officials and third party inspectors for all required activities like documentation and clearance of goods.
Responsibilities
• Provided logistics support to the client - Colgate Palmolive - working the client logistics and sales teams to manage shipments across GCC countries.
• Monitored the entire shipment cycle from dispatch to arrival at the destination, clearance local transport to delivery to end consignee.
• Controlled all costs and expenses related to import/export, customs clearance, customs storage, inbound/outbound transport to maintain budgetary compliance.
• Coordinated with external stakeholders including customs house agents (CHA), freight forwarders, shipping lines and transporters for cost-effective operations.