SERVICE ENGINEER
SUHAIL BAHWAN AUTOMOBILES LLC
Total years of experience :6 years, 8 Months
•Contacting customers to make good business relationships.
•Technical evaluation of vehicles and warranty enhancement
•Preparation of daily reports and communication with maruti officials
•Co-ordination and self correspondence with other departments and external customers.
•Handling customer complaints
•Workshop monitoring
•Customer care activities
•DMS - GDMS software handling ability
for Volkswagen
•Responsible for imparting Training to Dealer Team, execute the campaign & monitor the performance.
•Indeed to visit each workshop within that city and monitor the implementation level of campaign and related activities ( visit schedule to be decided in consultation with Regional Team
•Responsible for sustenance of CSS/CSI score in dealerships
•Assuring dealerships adhere to SOPs in wake of increased load
•Responsible for a. Training Dealer Manpower on the pre-defined Campaign Process b. Monitoring the Process Adherence Levels & related KPIs, c. Generate MIS as per the VW Aftersales templates and provide feedback to respective Regional teams on Daily /Weekly/Monthly basis
•Communication to client-OEM will be through E mail / Mobile
•Have to lead a campaign, also have a holistic view to understand various activities in day to day workshop operation, and need to understand the bottlenecks involved
Floor and warranty in-charge,
•NISSAN N STEP 1 and N STEP 2 certified
•Technical analysis and error rectification of vehicles
•Usage of diagnostic tool consult 3 plus and ESM .
•SAP/CRM USER EXPERTISED
•Warranty enhancement( normal & extended warranty both)
•Technical report preparation and communicate with concern dept.
•New vehicle warranty norms -3 mis analysis
•Preparation of daily reports, technician productivity monitoring, over time updation
•Work allotment and Manpower management
•Co-ordination and self-correspondence with other departments and external customers.
•Representing workshop in management level meetings
•Heading quality control - daily data rechecking and implementing remedies
Receiving vehicles from customers and recording customer concern
•Maintaining good customer relationship
•Maintaining daily track sheets and revenue report
•Attended service advisor technical training from Hyundai plant
•Conducting local area service campaigns
•Expert in GDMS transactions
•Familiarized with Hyundai vehicles
ON PETROLEUM AND NATURAL GAS FLOW MEASUREMENT AND CONTROL TECHNIQUES CERTIFICATIONS •Service advisor technical certification from Hyundai plant •Nissan N Step 1 and Step 2 holder