Ace Cranes & Engineering FZ LLC
Ace Cranes & Engineering FZ LLC
Total years of experience :19 years, 0 Months
• Act as the first point of contact for the General Manager and Admin Manager.
• Managing Employee Database Administration in HRIS/ERP. Ensure the accurate maintenance of all digital employee records.
• Attending employees queries regards to on-boarding, leave, payroll, F&F settlements, performance appraisals etc.
• Verify Time & Leave Management for timely and accurate processing of the Monthly Payroll according to the schedule.
• Ensure implementation of annual strategies and plans in preparing HR assessments.
• Conduct exit interviews to identify motives for employee termination/resignation.
• Prepare Full & Final Settlements of exiting employees, clearance, preparation of experience & relieving letters, exit interviews etc.
• Provide oversight for general administration and ensuring that necessary administrative policies, systems & procedures are in place for high management quality standards.
• Facilitate information flow and action with Managers.
• Serve as liaison between different company departments including finance, construction and legal.
• Direct routine logistical, technical, and operational functions.
• Coordinate projects schedules and project resources such as personnel, materials, and equipment.
• Ensure consistent regularity of shipment, equipment, systems and personnel.
• Oversee optimum operational safety and adherence to organizational standards and guidelines.
• Acquire necessary permits for projects.
• Schedule daily workload assignments to onsite employees.
• Screen all incoming correspondence, materials, and directives; identified action items and referred to appropriate department.
• Oversee all facilities management to ensure timely maintenance and minimize service interruptions.
• Coordinating the inspection of building structures and determining necessary renovation.
• Responsible for staff accommodation and transportation.
• Supervising administrative activities like handling petty cash, courier, housekeeping etc.
• Supervise staff including cleaning, maintenance, grounds and security.
• Ensure facilities meet government regulations, environmental, health and security standards.
• Maintained floor appearance, cleanliness and ensure garbage and waste collection is done on time.
• Responsible for Customs clearance at ports.
• Acquire shipping lines quotations and match it with the budget for project.
• Arrange the transportation of all materials through roadway and waterway.
• Follow-up & Liaison with various statutory Government bodies such as municipalities for renewal and registration of documents.
• Schedule meetings, HR events, conferences, seminars, etc.
Operations
• Plan and ensure that work is delivered by all teams within defined timelines and effectively communicate the same to the stake holders.
• Set accurate targets for all teams and providing deliverables to staff at all levels.
• Supervise the performances of the team members and monitor the quality of work produced.
People and Team Management
• Ensure that the performance of the team follows the quality guidelines as per SLA requirements.
• Attend to calls and provide necessary information to the client and customer.
• Identify the root cause of errors and implement corrective actions to improve the quality of the team.
• Ensure that the Quality Assurance Leaders perform the adequate quality checks against all processes and select the correct sample to gauge the quality of the team.
• Identify the requirements of the Team Members and coordinate with various sub-units to enhance their performances.
• Manage staffing and optimising desk utility.
• Set right expectations and internal targets.
• Review training roadmaps as per SLA requirement.
• Support the Title Processors to achieve targets by giving timely feedback on their performances and brief them on updates/changes in work.
• Prepare training plan to train new hires of the department based on the training plan for the department.
• Ensure that the new hires are trained within two months of joining the department.
• Co-ordinate and bridge gaps between Operations, HR, Admin and IT.
• Understand the policies and undertake changes to adopt the same.
• Oversee teams working programmes, appraisals HR issues and feedback.
Onshore/CPU
• Understand and implement onshore requirements.
• Coordinate with onshore to improve on-going processes.
• Ensure that all customer mails and requests are attended.
• Interface with onshore, answering their queries through mail and preparing reports.
Quality
• Monitor the quality of the work produced, ensure that the quality is marking the defined target and initiate projects to improve quality.
• Share daily quality feedback to the team and critical or new scenarios to be demonstrated to the production crew.
WORK IN COORDINATION WITH VARIOUS STAKEHOLDERS ACROSS THE GLOBE.
• Ensure healthy working environment within the team, by encouraging participation, effective communication and motivation.
• Responsible for recording and updating team members of all the production procedure and quality related updates.
• Monitor overall performance, progress, attendance of the team and make necessary updates for team databases.
• Need to attend, document and cascade the information obtained through conference calls or central session.
Operations
• Plan and ensure that work is delivered by all teams within defined timelines and effectively communicate the same to the stake holders.
• Set accurate targets for all teams and providing deliverables to staff at all levels.
• Supervise the performances of the team members and monitor the quality of work produced.
People and Team Management
• Ensure that the performance of the team follows the quality guidelines as per SLA requirements.
• Attend to calls and provide necessary information to the client and customer.
• Identify the root cause of errors and implement corrective actions to improve the quality of the team.
• Ensure that the Quality Assurance Leaders perform the adequate quality checks against all processes and select the correct sample to gauge the quality of the team.
• Identify the requirements of the Team Members and coordinate with various sub-units to enhance their performances.
• Manage staffing and optimising desk utility.
• Set right expectations and internal targets.
• Review training roadmaps as per SLA requirement.
• Support the Title Processors to achieve targets by giving timely feedback on their performances and brief them on updates/changes in work.
• Prepare training plan to train new hires of the department based on the training plan for the department.
• Ensure that the new hires are trained within two months of joining the department.
• Co-ordinate and bridge gaps between Operations, HR, Admin and IT.
• Understand the policies and undertake changes to adopt the same.
• Oversee teams working programmes, appraisals HR issues and feedback.
Onshore/CPU
• Understand and implement onshore requirements.
• Coordinate with onshore to improve on-going processes.
• Ensure that all customer mails and requests are attended.
• Interface with onshore, answering their queries through mail and preparing reports.
Quality
• Monitor the quality of the work produced, ensure that the quality is marking the defined target and initiate projects to improve quality.
• Share daily quality feedback to the team and critical or new scenarios to be demonstrated to the production crew.
WORK IN COORDINATION WITH VARIOUS STAKEHOLDERS ACROSS THE GLOBE.
• Ensure healthy working environment within the team, by encouraging participation, effective communication and motivation.
• Responsible for recording and updating team members of all the production procedure and quality related updates.
• Monitor overall performance, progress, attendance of the team and make necessary updates for team databases.
• Need to attend, document and cascade the information obtained through conference calls or central session.
ROLES AND RESPONSIBILITIES AS BUSINESS DEVELOPMENT EXECUTIVE:
• Make calls to the new and existing customers to promote new offers on loans, top-up loans and credit cards.
• Provide leads to the sales department and make necessary arrangements for document collection and processing.
• Answer incoming calls and respond to emails.
• Handle customer inquiries both telephonically and by email.
• Research required information using available resources and tools.
• Update existing customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Document all call information according to standard operating procedures.