Insurance Coordinator
Smile Dental Clinic
Total years of experience :15 years, 1 Months
Street 15, Central Building Ground Floor, Mirdif - Dubai
Key Accomplishments:
•Liaison for client and insurance company including claims processing, analyzing insurance receivables and reports. Worked with department staff to research, identify and provide solutions to client and insurance company inquiries.
•Submission of claims for approval & for settlement after patient treatment for billing purposes.
•Daily administration of the front desk duties (handles emails and all incoming calls)
•Getting authorization, collecting co-pays and cash from patients. Entering charges in the computer.
•Primary point of contact for all manner of inquiries and requests regarding booking appointments. (Scheduling, Cancelling & Rescheduling patient appointments.)
•Maintain general company record system.
•Manage daily postal and courier services delivery and pick up arrangement.
•Manage payment collection from patients.
•Preparing and collating reports. Perform administrative tasks.
JBR Rent A Car - Deira House - Abu Baker Al Siddique Rd - Dubai
Key Accomplishments:
•Daily administration of the front desk duties (handles emails and all incoming calls and transfers to respective individuals.
•Primary point of contact for all manner of inquiries and requests.
•Maintain general company record system.
•Processing receipts, LPO, dealing with petty cash, and writing cheques.
•Manage daily postal and courier services delivery and pick-up arrangement.
•Manage and keep track of bill payments and ensure all bills are processed for payment on time.
•Manage payment collection from clients and hand it to the direct supervisor.
•Handled petty cash, prepares daily reports, and reported to the direct manager at the end of the shift.
•Preparing and collating reports. Perform administrative tasks.
•Handles POS, Fax Machine, and Photocopier.
•Prepares business letters for the Manager when needed.
Unit - Pangasinan, Philippines
Key Accomplishments:
* Determine how properties are used and assign classifications based on that
* Prepare valuation schedules for entire neighborhoods
* Maintain a database of all properties in their jurisdiction
* Maintain property maps
* Defend the accuracy of their assessments when owners challenge them
* Notify taxpayers annually of the classification and market value of their properties
* Answer owners' property tax questions
* Inspect residential properties to look for changes that would affect market value, including improvements or deterioration
* Gather, edit, and sort property sales data
- Generally, manage timesheets, take calls from customers, make appointments, assign technicians for visits and repairs, write reports and even handle payment arrangements over the phone.
Key Accomplishments:
* Maintained booking accounts and ensured all registered clients have made complete payments
* Update the booking register with every appointment and cancellation & keep track of the slots open for reservation. & request date.
* Call up clients and reschedule canceled appointments as per their convenience.
* Ensure that all work is conducted in an efficient and professional manner.
- Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions.
Key Accomplishments:
•Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
•Officially commended for the initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.
•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
- Coordinate billing functions and perform a variety of tasks, such as issuing invoices, handling payments and updating financial records. Responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for Insured Individual Members.
Key Accomplishments:
* Explains members' rights and responsibilities in agreement with the contract.
* Processes complaints (member), grievances, and requests (member) via the target system.
* Conducts review of member claim records to guarantee accurate tracking of benefit maximums and/or coinsurance/deductible.
* Managing reinstatement of clients' health insurance, and also processing the cancellation.
* Assist in all billing queries including payment processing.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Information Technology
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