Technical Support Agent
Teletech
Total des années d'expérience :7 years, 5 Mois
Assisting customers in their problems with their service
Troubleshooting customers issues by technical fixes
Taking care of customers concern in a Customer service
Keeping the quality of service we provide to customers in regards to their technical issues
Troubleshooting their computers, TVs and phone service thru calls
Assisting customers via chat in their concern with their service
Troubleshooting customers issues by giving instructions thru chat
Taking care that customer has the best Customer service experience
Sending electronic signals that fixes customers issues
Doing basic troubleshooting first before sending a technician to fix the issue
Transcribing customers voicemail to text messages
Keeping the content of the message as precise as what the voicemail indicated
Adhering to the quality of the message that was made by the customer
Maintaining the content of the message that the customer made to their recipient
Being professional and keeping confidentiality of the message
Taking care of patients needs by doing vital signs, bed bath and other daily routine
Changing bed linens, diapers and changing positions in bed for bed ridden patients
Adhering to the normal routine of the patient
Following what the doctors instructions in taking care of the patient
Helping the patient to function normally
Taking care of patients needs by doing vital signs, bed bath and other daily routine
Changing bed linens, diapers and changing positions in bed for bed ridden patients
Adhering to the normal routine of the patient
Following what the doctors instructions in taking care of the patient
Helping the patient to function normally