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Joan Jamel, Business owner & manager

Joan Jamel

Business owner & manager·Joan’s Cafe

Iraq

Master's degree, MBA

Work experience

Total years of experience: 12 years, 10 months

Business owner & manager

March 2024 - January 2026

Joan’s Cafe

Basra, Iraq

March 2024 - January 2026

Managed all daily cafe operations, ensuring high standards of customer service and
product quality.
Developed and implemented business strategies to drive revenue growth and
profitability.
Oversaw budgeting, financial planning, cash flow management, and expense control.
Recruited, trained, supervised, and evaluated café staff to maintain operational
excellence.
Managed inventory levels, supplier relationships, and procurement processes to
optimize costs and minimize waste.
Monitored sales performance and implemented promotional activities to increase
customer traffic and retention.
Ensured compliance with health, safety, and food hygiene regulations.
Handled customer feedback and resolved service issues to maintain high customer
satisfaction.
Coordinated marketing initiatives, including social media campaigns and local
promotional events.
Analyzed business performance metrics and prepared reports to support strategic
decision-making.
Established partnerships with suppliers and negotiated contracts to secure favorable
pricing and service terms.
Maintained quality control standards for food, beverages, and overall customer
experience.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales Developer

November 2023 - November 2024

Coca Cola

Basra, Iraq

November 2023 - November 2024

• Lead, train and direct a sales team of 7 persons in my area of responsibilities
• Ensure volume targets are met and suggest new ways to generate more sales.
• Provide accurate sales forecast of his area.
• Increase the number of outlets by new customer acquisition and maintain current outlet base.
• Analyse SFE KPIs and suggest ways to improve them and ensure that all data in the sales information systems pertaining to his/her area is
cleansed, validated, and updated on a regular basis.
• Ensure Daily In-Outlet Execution is carried out as per PicOS and RED criteria.
• Ensure proper execution of all marketing initiatives in his area Regular customer visit according to route plan.
• Monitor and report competitor activity in his/her assigned area and suggest ways to counter them.
• Supervise/ensure the proper injection/placement and optimal utilization of Companys Assets in the market i.e., Coolers, Glass, Shell,
Signage, Outlet Activation material etc.
• Ensuring cooler efficiency.
• Maintain customer collaboration and relationship with all the customers in his/her area by special focus on 20% of total outlets to ensure
that they remain loyal.
• Ensure proper handling of all customer complaints in 48 hours as per company guidelines.
• Maintain an updated fact sheet on every customer & explaining the profit story to the costumers.
• Responsible for Advance ordering, settle receivables, stock management, return product rate, guiding to set up routes and other issues.
• Managing, motivating, training, and coaching his team
• Create, sign, and manage the performance of concessions
• Sending Sales presentation on monthly basis.
• Managing annual leaves of my team.

Company industry:
FMCG
Job role:
Sales

Development & Trainer Manager

September 2022 - November 2023

PIONEER Pharmaceuticals

Basra, Iraq

September 2022 - November 2023

Hold regular meetings with all departments to ensure open communication and expectations a sales
• Organizing training for sales representatives - medical representatives - team leader and supervisor
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Auditing and following up deals between the company and doctors, and between stores and pharmacies

Company industry:
Pharmaceutical Manufacturing
Job role:
Research and Development

South area sales manager

February 2022 - August 2022

Al Hayat Scientific Office

Basra, Iraq

February 2022 - August 2022

• Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading direct purchases to the general hospitals
• Following up and take feedback from the selling point
• Design a quarterly plan to achieve a higher level of sales
• Plans and drives all product promotions strategy of the companies
• Develops and grows a team that fosters innovation and creativity
• Works collaboratively across departments to ensure the implementation of integrated strategies
• Educates staff members on strategies for building their personal brand

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Area Sales Manager

February 2021 - August 2022

Al Hayat Scientific Office

Basra, Iraq

February 2021 - August 2022

Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading direct purchases to the general hospitals
• Communicate with pharmacies
• Following up and take feedback from the selling point
• Design a quarterly plan to achieve a higher level of sales
• Find new customers to create new points of sale
• Plans and drives all product promotions strategy of the companies
• Develops and grows a team that fosters innovation and creativity
• Works collaboratively across departments to ensure the implementation of integrated strategies
• Educates staff members on strategies for building their personal brand
• Monitors and reports goals and insights to clients through email, phone calls, and face-to face meetings
• Interacts daily with clients following the organization’s customer service standards

Company industry:
Marketing
Job role:
Marketing and PR

Team leader

December 2020 - January 2022

PIONEER Pharmaceuticals Hospital line

Basra, Iraq

December 2020 - January 2022

Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading many direct purchases to the general hospitals
• Follow up with top prescribers to liquidate our products
• Establishing a long-term relationship with health care professionals

Company industry:
Pharmaceutical Manufacturing
Job role:
Customer Service and Call Center

Program supervisor

March 2018 - September 2020

IOM-UN-GIZ Program Migration Agency,

Basra, Iraq

March 2018 - September 2020

Assist the beneficiaries according to the selected services by using the appropriate tool and methods. i.e., business plan, on the job training,
job placement and vocational training
• Assist the team leader/the Reintegration Focal Point with updated information for weekly report
• Update on-line tools used by IOM Iraq to track live the status of implementation of each case, such as the IOM Iraq Portal
• Maintain the updated list of service providers, suppliers and micro credit institutions
• Follow up with the beneficiaries who are in the process of benefiting from reintegration grants and notify the reintegration focal point of
the visit result accordingly

Company industry:
International Humanitarian Organization
Job role:
Management

Reintegration assistance

March 2018 - February 2020

iom International Organization for Migration

Basra, Iraq

March 2018 - February 2020

Reintegration migration into society dy finding works for them, opening small business or training

Company industry:
Non-profit Organization
Job role:
Community Services

medical representative

March 2017 - April 2019

Foltene farma

Basra, Iraq

March 2017 - April 2019

Medical representatives

Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Team leader

April 2015 - March 2018

Hawkary Pharmaceuticals

Basra, Iraq

April 2015 - March 2018

Doing marketing duties to raise the companys selling level in medical equipment and drugs
• Communicate with the doctors and pharmacies
• Manage assigned projects from inception to implementation.
• Review, analyze and revise marketing strategies.
• Communicate with team members and stakeholders, attend meeting

Company industry:
Pharmaceutical Manufacturing
Job role:
Customer Service and Call Center

sales team leader

February 2014 - March 2017

Mera

Basra, Iraq

February 2014 - March 2017

I visit doctors and convince them to write my own medicine

Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Medical Representative

February 2013 - April 2015

Hawkary Pharmaceuticals

Basra, Iraq

February 2013 - April 2015

Launching new products in the market.
• Sales Achievement.
• Customer Support and Customer Service.
• Pharma Product Promotion.
• Market Feedback about the product.
• Company Representation.
• Record Keeping and Reporting.

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Education

Middle East University - Jordan

June 2026

June 2026

Master's degree, MBA

Iraq

GPA (rating): Very good

GPA (rating): Very good

Al Maaqal University

January 2024

January 2024

Bachelor's degree, ادارة اعمال

Iraq

Skills

Sales Growth
Expert
Sales Growth
Expert
Medication Therapy Management
Expert
Medication Therapy Management
Expert
International Organizations
Expert
International Organizations
Expert
Sales Team Management
Expert
Sales Team Management
Expert
Sales Representatives
Expert
Sales Representatives
Expert
I am good at working on all computer programs
Expert
I am good at working on all computer programs
Expert
I have a long experience in the field and integration with different segments of society
Expert
I have a long experience in the field and integration with different segments of society
Expert
اقناع العملاء
Expert
اقناع العملاء
Expert
تطوير الفريق
Expert
تطوير الفريق
Expert
marking
Expert
marking
Expert
ادارة العمل
Expert
ادارة العمل
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PHARMACEUTICAL MANUFACTURING
Intermediate
PHARMACEUTICAL MANUFACTURING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
Management
Expert
Management
Expert
Team Management
Expert
Team Management
Expert
Negotiation
Expert
Negotiation
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training

Hobbies and interests

i love cars