Joan Jamel

Managed all daily cafe operations, ensuring high standards of customer service and
product quality.
Developed and implemented business strategies to drive revenue growth and
profitability.
Oversaw budgeting, financial planning, cash flow management, and expense control.
Recruited, trained, supervised, and evaluated café staff to maintain operational
excellence.
Managed inventory levels, supplier relationships, and procurement processes to
optimize costs and minimize waste.
Monitored sales performance and implemented promotional activities to increase
customer traffic and retention.
Ensured compliance with health, safety, and food hygiene regulations.
Handled customer feedback and resolved service issues to maintain high customer
satisfaction.
Coordinated marketing initiatives, including social media campaigns and local
promotional events.
Analyzed business performance metrics and prepared reports to support strategic
decision-making.
Established partnerships with suppliers and negotiated contracts to secure favorable
pricing and service terms.
Maintained quality control standards for food, beverages, and overall customer
experience.

• Lead, train and direct a sales team of 7 persons in my area of responsibilities
• Ensure volume targets are met and suggest new ways to generate more sales.
• Provide accurate sales forecast of his area.
• Increase the number of outlets by new customer acquisition and maintain current outlet base.
• Analyse SFE KPIs and suggest ways to improve them and ensure that all data in the sales information systems pertaining to his/her area is
cleansed, validated, and updated on a regular basis.
• Ensure Daily In-Outlet Execution is carried out as per PicOS and RED criteria.
• Ensure proper execution of all marketing initiatives in his area Regular customer visit according to route plan.
• Monitor and report competitor activity in his/her assigned area and suggest ways to counter them.
• Supervise/ensure the proper injection/placement and optimal utilization of Companys Assets in the market i.e., Coolers, Glass, Shell,
Signage, Outlet Activation material etc.
• Ensuring cooler efficiency.
• Maintain customer collaboration and relationship with all the customers in his/her area by special focus on 20% of total outlets to ensure
that they remain loyal.
• Ensure proper handling of all customer complaints in 48 hours as per company guidelines.
• Maintain an updated fact sheet on every customer & explaining the profit story to the costumers.
• Responsible for Advance ordering, settle receivables, stock management, return product rate, guiding to set up routes and other issues.
• Managing, motivating, training, and coaching his team
• Create, sign, and manage the performance of concessions
• Sending Sales presentation on monthly basis.
• Managing annual leaves of my team.

Hold regular meetings with all departments to ensure open communication and expectations a sales
• Organizing training for sales representatives - medical representatives - team leader and supervisor
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Auditing and following up deals between the company and doctors, and between stores and pharmacies

• Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading direct purchases to the general hospitals
• Following up and take feedback from the selling point
• Design a quarterly plan to achieve a higher level of sales
• Plans and drives all product promotions strategy of the companies
• Develops and grows a team that fosters innovation and creativity
• Works collaboratively across departments to ensure the implementation of integrated strategies
• Educates staff members on strategies for building their personal brand

Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading direct purchases to the general hospitals
• Communicate with pharmacies
• Following up and take feedback from the selling point
• Design a quarterly plan to achieve a higher level of sales
• Find new customers to create new points of sale
• Plans and drives all product promotions strategy of the companies
• Develops and grows a team that fosters innovation and creativity
• Works collaboratively across departments to ensure the implementation of integrated strategies
• Educates staff members on strategies for building their personal brand
• Monitors and reports goals and insights to clients through email, phone calls, and face-to face meetings
• Interacts daily with clients following the organization’s customer service standards

Stock monitoring
• Communicate with the main stake holders in general hospitals
• Communicate with the pharmacy units head in general hospitals
• Leading many direct purchases to the general hospitals
• Follow up with top prescribers to liquidate our products
• Establishing a long-term relationship with health care professionals

Assist the beneficiaries according to the selected services by using the appropriate tool and methods. i.e., business plan, on the job training,
job placement and vocational training
• Assist the team leader/the Reintegration Focal Point with updated information for weekly report
• Update on-line tools used by IOM Iraq to track live the status of implementation of each case, such as the IOM Iraq Portal
• Maintain the updated list of service providers, suppliers and micro credit institutions
• Follow up with the beneficiaries who are in the process of benefiting from reintegration grants and notify the reintegration focal point of
the visit result accordingly

Reintegration migration into society dy finding works for them, opening small business or training

Medical representatives

Doing marketing duties to raise the companys selling level in medical equipment and drugs
• Communicate with the doctors and pharmacies
• Manage assigned projects from inception to implementation.
• Review, analyze and revise marketing strategies.
• Communicate with team members and stakeholders, attend meeting

I visit doctors and convince them to write my own medicine

Launching new products in the market.
• Sales Achievement.
• Customer Support and Customer Service.
• Pharma Product Promotion.
• Market Feedback about the product.
• Company Representation.
• Record Keeping and Reporting.