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Joan San Agustin, Sales Officer

Joan San Agustin

Sales Officer·Velux Concierge FZCO

United Arab Emirates

Diploma, Computer Technology

Work experience

Total years of experience: 3 years, 11 months

Sales Officer

December 2025 - March 2026

Velux Concierge FZCO

Dubai, United Arab Emirates •Remote

December 2025 - March 2026

booking.
Company industry:
Retail & Wholesale
Job role:
Sales

SALES EXECUTIVE

December 2025 - January 2026

Velux Concierge FZCO

Dubai, United Arab Emirates •Remote

December 2025 - January 2026

• Dealing with client, provide information about available yacht rentals, and assist with booking.
• Achieved and exceeded monthly sales target through proactive client engagement and strategic sales
planning.
• Handle customer inquiries, resolve issues, and ensure a smooth rental experience.
• Developed and maintained a strong client database using CRM systems to track prospects and follow up
effectively.
Company industry:
Retail & Wholesale

Sales Co-ordinator

September 2024 - December 2025

Travel Designer Group

Dubai, United Arab Emirates

September 2024 - December 2025

Managed relationships with B2B travel partners, agencies, tour
operators, and corporate clients to ensure smooth reservation processes
and long-term collaboration.
Company industry:
Hospitality & Accomodation
Job role:
Sales

SALES COORDINATOR

September 2023 - December 2025

Travel Designer Group-Dubai,

Dubai, United Arab Emirates

September 2023 - December 2025

• Managed relationships with B2B travel partners, agencies, tour operators, and corporate clients to ensure
smooth reservation processes and long-term collaboration.
• Coordinated travel bookings, hotel reservations, transportation, and tour arrangements while ensuring
accuracy and timely confirmation.
• Maintained and updated partner databases, booking records, and CRM systems to ensure accurate customer
information and follow-ups.
Company industry:
Travel Agency

Travel Agent

February 2024 - August 2024

Easylink Travel and Tourism

Dubai, United Arab Emirates •Hybrid

February 2024 - August 2024

Company industry:
Travel Agency

TRAVEL CONSULTANT

February 2024 - August 2024

Easylink Travel and Tourism

Dubai, United Arab Emirates •Hybrid

February 2024 - August 2024

• Assisted clients with domestic and international travel arrangements, including flight bookings,
hotel reservations, visa, and holiday packages.
• Achieved sales targets by generating leads, upselling travel services, and keep client relationships.
• Maintained strong relationships with repeat customers through follow-upsand personalized travel
support.
Company industry:
Travel Agency

Sales Executive

February 2024 - August 2024

Easylink Travel and Tourism

Dubai, United Arab Emirates

February 2024 - August 2024

Assisted clients with domestic and international travel
including flight bookings, hotel reservations, visa, and holiday
Company industry:
1358
Job role:
Sales

Customer Service Representative

August 2022 - February 2024

IBEX Corporate Alabang

Manila, Philippines

August 2022 - February 2024

Assisted customers by providing accurate information about company
products, services, account access, and login support
Handled customer returns, replacement, and complaints efficiently in
accordance with company policies and procedures.
Responded to customer inquiries through phone, email, and live chat
while ensuring a high level of professionalism and customer satisfaction.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Representative – Live Chat and Email Support

May 2022 - January 2024

IBEX Corporate Alabang

Manila, Philippines

May 2022 - January 2024

• Assisted customers by providing accurate information about company products, and login support.
• Handled customer returns, replacement, and complaints efficiently in accordance with company
policies and procedures.
• Responded to customer inquiries through phone, email, and live chat while ensuring a high level of
professionalism and customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Pamantasan Lungsod ng Muntinlupa

August 2022

August 2022

Diploma, Computer Technology

Philippines

Pamantasan Lungsod ng Muntinlupa

April 2022

April 2022

Diploma, associate in computer technology

Philippines

PAMANTASAN NG LUNGSOD NG MUNTINLUPA

January 2022

January 2022

High school or equivalent, Business And Information Technologies

Philippines

Skills

COMMUNICATIONS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

LEAD GENERATION

Intermediate

MICROSOFT OFFICE

Intermediate

NEGOTIATION

Intermediate

SALES SUPPORT

Intermediate

ADAPTABILITY

Intermediate

BOOKING SALES

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CLIENT SERVICES

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MOTIVATIONAL SKILLS

Intermediate

SALES

Intermediate

SALES OPERATIONS

Intermediate

Languages

English

Beginner

Filipino

Beginner

Training and Certifications

Certifications
Information Computer Technology
INFORMATION COMPUTER TECHNOLOGY