جوانا البايع

Managed the e-commerce, freight, express and other operations at the branch, by leading a team of 10 direct reports.
 Built solid relationships with key customers and suppliers, including shipping lines, airlines, and overseas agents, by ensuring
timely delivery and accurate invoicing, and monitoring performance.
 Communicated with all key account clients, prepared quotations, maintained profit margins, and ensured accurate tracking on
CRM as per policies.
 Monitored KPIs, such as the billing, load of shipments, client satisfaction and complaints.
 Formulated reports such as budget and aging, and interpreted with the management team and/or clients, to insure growth in
revenues and branch profitability.
 Developed and established strategies and plans to identify profitable and sustained new business opportunities for clients in
rising fields such as the e-commerce.

 Trained new joiners, and explained the services: express, e-commerce, freight, techniques to answer calls, pricing (rates,
import, export…), asking questions to clients, upselling, and cross-selling.
 Prepared rates proposal and handle negotiation of service contracts (credit facilities)
 Prepared quotations, booked with carriers, prepared necessary documents.

Handled claims, and ensured resolving customer complaints

-Identified job opportunities and proposed the vacancies to right students.
- Allocated the appropriate financial aid for students, and collected payments.
- Managed aging report and arranged payment plans

Build strong relationships with clients by offering the right products and services.