Operations Team Leader
Pro Partner Group
مجموع سنوات الخبرة :20 years, 4 أشهر
Managing the PRO Team to ensure all client requests are handled in a timely manner.
Maintain and update the daily work flow for PROs and distribute.
Managing the client’s requests, liaising directly with the clients, and keeping them updated on the company status as well as the individual employee’s visas status.
Document management for new processes.
Building relationships with clients.
Working with company CRM and maintain information correctly.
Maintaining the Tracker data sheet in relation to all processes being undertaken.
Liaise with other staff members effectively, in order to complete the assigned tasks.
Advise and guide other staff members.
Complete all general administration in a timely manner.
Monitor the documents in the safe.
Monitor the time taken from TL - immigration card - labour card to enable the Operations team to earn bonuses.
Hold weekly operations meeting with PROs.
Accountable for all important and secure client documents, their location and safety, such as e-signature cards, passports, EIDs and POAs, etc.
Monitor the effective use of the PROs time to ensure they are working smartly and efficiently.
Prepare comprehensive information for the clients following research tasks by the PROs.
Complete ad hoc special projects as and when required.
Promote the PRO Partner Group brand image and values through own appearance and behaviour so that it reflects the high standards of the Group.
Responsibilities:
• Provide comprehensive Executive Assistant support to the Executive Principal, across three sites
• Liaise with Government Offices in relation to Educational Business
• Act as first point of contact for VVIPs and VIPs, with regard to school attendance, financial and business matters.
• Office Manager responsibilities for the school administration function.
• Responsible for complete diary management to include meetings co-ordination with Heads of Campus, Heads of Department, Senior Leadership Team and Business Stakeholders
• Manage all travel and expenses claims for the Principal, which covers extensive overseas travel.
• Respond to incoming correspondence, either formal or email and draft replies as appropriate.
• Respond to and liaise with the Ministry of Education in relation to educational correspondence, arranging for Arabic translation as appropriate.
• Arrange events at venues both on Campus and elsewhere.
• Circulate agendas/pre reading material and assist in preparing reports and presentations.
• Attend all Principals meetings. Record, document and circulate minutes, action points and other data as required.
• Work collaboratively with Senior Leadership team to deliver all aspects of the school philosophy.
• Line Manage secretaries of Heads of Secondary and Primary across three sites
• Work in collaboration with the School HR Team, with particular reference to dealing with staff RP, QID and housing issues.
• Work to enhance and promote the school.
Responsibilities:
• Provide comprehensive, confidential administrative support to Lead Team of Nine, including CEO
• Diary Management, travel and accommodation scheduling for all travel, UK and oversees, ensure cost effective and time effective methods of transportation are used.
• Manage 14 Departmental meetings per month, timely distribution of papers, agenda items, minute taking and post meeting actions
• Manage the Company reception area, ensuring professional approach and courteous greeting to all who attend the Offices, dealing with enquires and telephone interruptions to sensitive work in a professional and confidential manner.
• Budget responsibility for all travel, all printing, stationery and furniture purchases
• Ad Hoc project management as advised by Lead Team.
• Monitor and record all incoming and outgoing correspondence. Deal with any enquires, draft responses as appropriate.
• Work with Head of HR in recruitment of staff, from first Interview, through identity verification to firm offer of employment.
• Devise Induction program for salaried staff, liaising with appropriate Departments and negotiating time slots.
• Monitor all staff Occupational Health status, ensuring new medicals and certificate are received in timely manner to ensure continuity of cover.
Personal Assistant to Lead Consultant \[Safe Guarding\] - Paediatric July 2011 to Present
Northern Lincolnshire & Goole Hospitals NHSFT
Grimsby, Lincolnshire
Responsibilities: • Provide comprehensive medical secretarial service to Consultant, to include all aspect of her professional life, including non-clinical activities such as Clinical Tutor Role, Safeguarding Children Lead
• Efficient time management of both Consultants clinics and professional diary to utilise capacity to maximum benefit
• Act as first point of contact for all clinical enquiries
• Responsible for clinical data quality and reporting processes
• Responsible for ensuring patients are treated within Government Targets, utilising Clinical Data System to monitor and escalate as appropriate
• Dealing with telephone enquiries often of complex and sensitive nature
Personal Assistant to Director of Service Development and Modernisation Nov 2006 - Sept 2010
Northern Lincolnshire & Goole Hospitals NHSFT
Grimsby, Lincolnshire
Responsibilities: • Complete and comprehensive Personal Assistant support to Director, to include diary management, dealing with enquiries and drafting responses as appropriate
• Assess and Determine priorities on behalf of the Director
• Ensure Director is fully prepared for all meetings, briefings and presentations
• Deal with sensitive, complex and confidential information in professional manner
• Meeting preparation, minute taking, distributing of papers and all presentation material if necessary
• Liaise and influence colleagues and Senior Staff to ensure appropriate action is taken within timescales.
• Proactively utilise time to ensure all administrative processes are effective.
• Line managed the administration team within the Directors Office, being responsible for the smooth running of the Directors Office and organising the clerical support to the Project Managers
• Develop effective systems to provide a seamless efficient service, including both paper and electronic systems
Personal Assistant to Lead Consultant Mar 2004 - Nov 2006
ACL - Hansen
Grimsby, Lincolnshire
Responsibilities: • Provide Comprehensive Personal Assistant Support to Lead Consultant
• Diary management, minute taking, correspondence and client liaison
• Day to Day management of two staff members
• Complete Project Management of ten Trade Shows annually - both in the UK and Europe to include travel arrangements as well as hospitality
• Liaise with suppliers and distributors in UK and Europe
• Prioritise Lead Consultants work, draft responses to correspondence
• Minute meetings, transcribe and distribute as required
Personal Assistant to UK Sales Manager Sept 2002 - Mar 2004
JSR Genetics
Rothwell, Lincolnshire
Responsibilities: • Administrative Support to the UK Sales Manager to include minute taking and meetings management
• Redesigned weekly sales and production reports
• Sales and Purchase Ledger Support
Prior to 2002 I was a full time Mother, studying at College to attain my AMSPAR Diploma AREAS OF EXPERTISE • Creative Problem Solver • Highly Organised • Time Manager • Effective Communicator • Methodical • Team Building • Influencing and Inspiring • Skilled Negotiator • Politically Astute KEY QUALIFICATIONS/COURSES
Educated to GCSE Level AMSPAR Diploma RSA Level 3 Typewriting RSA Level 2 Shorthand BSEN ISO 9001 Auditor RSA Level 3 Text Processing Line Manager Training ECDL Institute of Clinical Quality Training - Service Design Aspiring Managers