JOANNE BARRIA

Administrative Function: Handled confidential files and information. Prepares monthly compensation and benefits (allowances, reimbursements, deductions) and submit to Accounts for payroll finalization. Assist with invoice records - checking, processing, recording, filing. Set-up and maintain a well-organized filing system and coordinates retrieval and transmission of files, records, data and documents for urgent work processing needs. Provide full administrative and operational support to the organization. Assists travel arrangements (hotel bookings and transportation) and travel visas for team. Promote customer requirements throughout the organization; ensures that employees understand what the customer needs, and how they are able to affect how well the organization satisfies their needs. Review of the process audits and discuss with process owners to ensure that they are properly maintained.

Service Coordinator Function: Understands and analyzes the critical issues and challenges from the customers. Coordinates pending issues from customers to Service Team. Review, reflect and strategize on how to improve relationship and serves the customers. Builds positive relationship with team members and communicates regularly and effectively. Arrange schedules for technical team either onshore or offshore works. Consolidate all service reports, reviews the works done by the technical team and inform the Technical Manager and the client accordingly. Coordinates training to technical team i.e. HSE, BOSIET and other work related training required for onshore and offshore. Document control monitoring, recording and filing of documents for the ongoing projects and ensures data from previous projects are placed in archives.

Sales Coordinator Function: Handled contracts and maintaining business communications with clients before, during and after a sale. Prepare offer quotations for pre-sale and after sales service. Monitors and tracks purchase orders to ensure that sent quotations will be materialized and turn into a sale. Assists in setting up, filling and updating bid and tender filing and back-up document files.

Logistic Coordinator Function: Worked closely with courier agents, with regards to receiving stocks from suppliers and carefully inspect each items whether it is received in perfect condition and double check if it matches the packing list provided. Distribute and dispatch orders to customers accordingly with consistent follow through until the order is received. Closely monitor the stocks in actual and inform Service Manager which are moving and non-moving stocks. Arrange documents i.e. delivery note, certificate of origin attested by Dubai Chamber of Commerce and airway bills. Handles annual inventory and assist Accounts for stocks positioning in EXACT Software.

HR Functions: Prepare payroll and oversees employees’ compensation and benefits. Responsible for issuing company letters, staff letters and others. Assisting QA Manager for ISO documentation. Assisting staffs’ visas through coordination with the PRO. Maintain and update confidential files i.e. 201 files, company and company documents.

Admin Functions: Checking fax folders to allocate different folders in the server. Assists on answering phone calls and in charge of facility management such as payments of utility bills, parking cards, and office rentals and staff accommodations. Submission of monthly progressive claims for project and maintenance of project files. Update progress of the meetings and opportunity sheets. Assists Top Management for travel and hotel bookings and ensure Business diary is up to date.

Accounts Functions: Prepare LPO and invoices. Responsible for handling petty cash and reimbursement and maintain & monitor cheque issuance records and issuance of funds.

Ensures customer needs are met and improve customer satisfaction through Customer Satisfaction Analysis. Monitors damage items and recommend suggestion to turn the damage item into saleable products. Monitors staffs attitude and behaviors towards the customers. Communicate actions and improvements to Management Team. Work with Sales and Marketing Team to identify the gaps in the service and recommends solutions to problems with the Sales and Marketing Head that might arise from complaints and pitfalls in customer communication. Update products through company website. Conducts meeting with Store Managers to discuss possible improvements to customer service.

Regularly attends to unresolved customer complaints/ grievances by analyzing and identifying resolutions to retain customers. Collaborate and coordinate with all levels of internal staffs and Management when resolving customer complaints/grievances and escalations. Monitors and analyses customer feedbacks received from opinion cards and presents to Top Management. Conduct customer satisfaction survey via phone calls. Prepare and maintain accurate records pertaining to customer complaints, feedbacks and perception towards Company’s products and services and present to Management Team very Quarterly Review Meetings. Provides assistance to Division Heads in ensuring the achievement of Divisions objectives. Understands customer requirements and provide them with the product and service information whenever required. Prepares and analyzes report, recommends improvement for more effective customer service. Look after Team’s performance and objectives, conducts training and report the output to the Department Head.

Responsible for office management to ensure administration activities within the organization run properly and smoothly. Supervise and coordinate activities of staffs concerning office policies and procedures. Interview aspiring applicants and recommends to Division Head once passed. Conduct orientation programs for newly joined employees and be involved in staff training and development, the preparation of job descriptions, staff assessments. Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management. Review and answer correspondence. Provide executive services to top management such as calendar management, arranges travel visas, hotel bookings and transportations.

Assist student in targeted subject areas either through group or individual. Plan and execute study plans for the student most especially during exam week. Encourage collaborative studies through interactive activities.

Taught basic, advance, and business English to Korean Professionals and Businessmen for them to learn on how to communicate with their clients properly; how to handle business meeting and conference abroad.

Analyze claims and documents to determine the type of coverage held. Assessing and requesting information needed to determine which benefits to be applied for. Explain claim denials, payments and contract provisions to marketers, clients, and providers.

Schedule and coordinates private events such as company product promotions, school events, etc. Maintains direct contact with personnel from the various outside organizations and schools associated with scheduled events. Attends events to facilitate operations and responds to emergencies, problems, etc. to ensure all aspects of events implemented are controlled according to plans.

Serves as Receptionist and maintain busy switchboard. Answer all incoming and outgoing calls. Filing and organizing documents to ensure that is post on its respective locations. Arrange travel tickets and accommodations to bosses and visitors.