Joanne Maalouf

• Lead end-to-end sales operations, driving consistent revenue growth and market expansion.
• Design and execute sales strategies aligned with business objectives.
• Manage, coach, and motivate the sales team to exceed performance targets.
• Build and maintain strong relationships with key clients and strategic partners.
• Analyze sales trends, pipeline performance, and market data to drive decision-making.
• Prepare detailed sales reports, forecasts, and performance reviews for senior management.

• Lead and manage Loans Customer Service operations, ensuring high service standards and
customer satisfaction.
• Oversee team recruitment, onboarding, training, and performance management.
• Monitor KPIs, call quality, productivity, and service-level agreements.
• Handle complex escalations and ensure effective resolution of customer issues.
• Drive process improvements to enhance efficiency and service quality.

• Acquire and onboard new customers while ensuring compliance and risk controls.
• Analyze customer profiles and recommend suitable financial solutions.
• Manage customer portfolios and follow up on repayments.
• Support sales growth through structured onboarding and relationship management.

• Conduct financial analysis to assess creditworthiness and risk exposure.
• Prepare credit assessments and recommendations for approval.
• Ensure compliance with internal policies and regulatory standards.

• Managed full restaurant operations including staff, customer service, and financial control.
• Improved customer satisfaction through service quality initiatives.
• Supervised staff scheduling, training, and performance. Cross-Functional Role
• Partnered cross-functionally with the marketing team to execute promotional initiatives, product
rollouts, and brand events.
• Supported campaign preparation and coordination across sales and operations teams.
• Contributed to brand visibility and customer engagement activities.