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Joanne Maalouf, Sales Manager

Joanne Maalouf

Sales Manager·Samoa

Lebanon

Bachelor's degree, Sales

Work experience

Total years of experience: 10 years, 5 months

Sales Manager

January 2024 - Present

Samoa

Zahle, Lebanon Hybrid

January 2024 - Present

• Lead end-to-end sales operations, driving consistent revenue growth and market expansion.
• Design and execute sales strategies aligned with business objectives.
• Manage, coach, and motivate the sales team to exceed performance targets.
• Build and maintain strong relationships with key clients and strategic partners.
• Analyze sales trends, pipeline performance, and market data to drive decision-making.
• Prepare detailed sales reports, forecasts, and performance reviews for senior management.

Company industry:
Sales Outsourcing

Customer Service Manager

January 2022 - January 2024

VITAS S.A.L

Zahle, Lebanon Hybrid

January 2022 - January 2024

• Lead and manage Loans Customer Service operations, ensuring high service standards and
customer satisfaction.
• Oversee team recruitment, onboarding, training, and performance management.
• Monitor KPIs, call quality, productivity, and service-level agreements.
• Handle complex escalations and ensure effective resolution of customer issues.
• Drive process improvements to enhance efficiency and service quality.

Company industry:
Financial Services

Customer Onboarding Officer

January 2021 - January 2022

VITAS S.A.L

Zahle, Lebanon Hybrid

January 2021 - January 2022

• Acquire and onboard new customers while ensuring compliance and risk controls.
• Analyze customer profiles and recommend suitable financial solutions.
• Manage customer portfolios and follow up on repayments.
• Support sales growth through structured onboarding and relationship management.

Company industry:
Financial Services

Credit Analyst

January 2019 - January 2021

VITAS S.A.L

Zahle, Lebanon Hybrid

January 2019 - January 2021

• Conduct financial analysis to assess creditworthiness and risk exposure.
• Prepare credit assessments and recommendations for approval.
• Ensure compliance with internal policies and regulatory standards.

Company industry:
Financial Services

Manager

January 2016 - January 2019

Shams Restaurant

Zahle, Lebanon Hybrid

January 2016 - January 2019

• Managed full restaurant operations including staff, customer service, and financial control.
• Improved customer satisfaction through service quality initiatives.
• Supervised staff scheduling, training, and performance. Cross-Functional Role
• Partnered cross-functionally with the marketing team to execute promotional initiatives, product
rollouts, and brand events.
• Supported campaign preparation and coordination across sales and operations teams.
• Contributed to brand visibility and customer engagement activities.

Company industry:
Catering, Food Service, & Restaurant

Education

NDC

January 2014

January 2014

Bachelor's degree, Sales

Lebanon

COB

July 2011

July 2011

Diploma, Economics And Sociology

Lebanon

Skills

Sales and Marketing Management
Expert
Sales and Marketing Management
Expert
Administrative
Expert
Administrative
Expert
Data Entry
Expert
Data Entry
Expert
Problem Solving
Expert
Problem Solving
Expert
Building Strong Teams
Expert
Building Strong Teams
Expert
Time Management
Expert
Time Management
Expert

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Memberships

Sagesse club

Entertainment

January 2023

Training and Certifications

Training
Social activation
Loyac
Nov 2017
Show credentials
Communication skills
New horizons
Jan 2021
Show credentials

Hobbies and interests

Creative Writing

Beauty and cosmetics trends, product research Creative writing and personal storytelling Film and series appreciation, including animated classics Fitness and sports activities (e.g., basketball) Networking and attending social events