Job Dela Cruz, IT Analyst

Job Dela Cruz

IT Analyst

ADIA

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
دبلوم, Information Technology Infrastructure Library v3 (ITIL v3) Operational Support Analysis
الخبرات
23 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 7 أشهر

IT Analyst في ADIA
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ فبراير 2008

IT Analyst
Information Technology Department

 Successfully passed the ITIL v3 Intermediate Qualification in Operational Support Analyst

 Successfully passed the ITIL v2 Foundation Certification in IT Service Management.

 Successfully passed the HDI Service Center Analyst Certification

 Site deployment and maintenance of HP Computer Desktop and Workstations

 IT Service Management for Infrastructure Task, Change Request, Work Orders and Incidents using BMC Remedy Action Request System 7.

 Remote system support, troubleshooting and configuration using Numara Footprints

 Technical support and troubleshooting for Citrix XenApp-hosted applications

 Maintaining work quality (thru adherence to ADIA IT Standards) and achieving user satisfaction as per compliance to the Service Level Agreements arranged to all ADIA business section

 Performs System Installation, Configuration and Troubleshooting for the following financial applications:

 Thomson Datastream
 Bloomberg Anywhere
 Reuters Xtra 3000
 Reuters Eikon
 Factset
 FXAll
 TradeWeb
 CSFB Holt
 Simcorp Dimension

 Serving ADIA’s 1, 500 employees as first line of support for all IT service requirements

Service Desk Engineer في EXCEED Information Technology Services, L.L.C
  • الإمارات العربية المتحدة - أبو ظبي
  • مايو 2007 إلى فبراير 2008

Service Desk Engineer
IT Outsourcing Department

 Deployed to ABU DHABI INVESTMENT AUTHORITY (ADIA) as an outsourced engineer.

 Site deployment and maintenance of HP Computer Desktop and Workstations using Disk Image deployment (using Acronis Disk Imaging) and Remote System Management (using CA Unicenter Software Delivery, Remote Control and Asset Management) technologies.

 IT Service Response Management for assigned task and logged user calls using BMC Remedy Action Request System.

 Maintaining work quality and user satisfaction as per compliance to the Service Level Agreements from all company section to the IT Department

Senior IT System Engineer في ALSONS/AWS Information System, Inc.
  • الفلبين
  • يوليو 2002 إلى فبراير 2007

Senior IT System Engineer
IT Infrastructure Department

 Deployed and maintained no less than 1, 200 IBM Computer workstations and 25 Production Servers as an IT System Engineer for 5 years.

 Certified IBM Service Engineer for Thinkpad, Thinkcenter and xSeries Server

 Creation, updating and monitoring of IT Maintenance Agreement Contracts to our clients requiring outsourced technical site support service for maintaining existing and newly deployed servers, workstation, and other IT resources.

 Implemented a systematic deployment process (maintenance contract-based and hardware/software after-sales service) of system engineers through scheduling and coordination with our clients.

 Price quotation, order purchasing, item delivery, warranty tracking and vendor/supplier communication for computer hardware and software purchased by our clients

 Formulation of technical specification and implementation for projects requirements and defined specifications from clients.

 Project consultation, implementation analysis and completion of all target goals and deadlines within or below budget.

Key Projects and Accomplishment:
Company Name: Sandigan Ship Services, Inc.
Project Name: Oceanascent Domino Web Server for Fleet Management System
Project Duration: December 15, 2006 - January 15, 2007
Project Role: Technical Team Lead
Platform: Windows Server 2003 R2 and Lotus Domino 7.0
 Configuration of Lotus Domino Server as Web server
 Database replication to Hongkong-based Domino 6.5 Server through VPN connection
 Setup of Lotus Domino-based Certificate Authority for enabling SSL secured Web server access
 Technical cooperation and assistance to system developers for the fleet management system
 Domino Backup System using Symantec Veritas Backup 10

Senior IT System Engineer في ALSONS/AWS Information System, Inc.
  • الفلبين
  • يوليو 2002 إلى فبراير 2007

Senior IT System Engineer
IT Infrastructure Department

Key Projects and Accomplishment:

Company Name: Enomoto Philippines Manufacturing Corporation (CEBU BRANCH)
Project Name: EPMI Internet/Mail/File System Restructuring Project
Project Role: Project Leader/Technical Team Lead
Project Duration: March 2006
Platform: Red Hat Enterprise Linux/Windows Server 2003
 Deployment of Server Systems as listed:
1. Mailing System with AV/SPAM Filtering(Postfix MTA, Clam Antivirus)
2. Internet Proxy Caching (Squid Proxy Cache)
3. DNS/DHCP
4. File Sharing/Data Backup (CA Brighstor Arcserve)
5. Domain Controller/Antivirus (Symantec Antivirus Corporate)
6. Symantec Mail Security 8240 Appliance

Company Name: Enomoto Philippines Manufacturing Corporation (CAVITE BRANCH)
Project Name: EPMI Internet/Mail/File System Restructuring Project
Project Role: Project Leader/ Technical Team Lead
Project Duration: February 2006
Platform: Red Hat Enterprise Linux/Windows Server 2003

 Deployment of Server Systems as listed:
1. Mailing System with AV/SPAM Filtering(Postfix MTA, Clam Antivirus)
2. Internet Proxy Caching (Squid Proxy Cache)
3. DNS/DHCP
4. File/Data Backup (CA Brighstor Arcserve)
5. Domain Controller/Antivirus (Symantec Antivirus Corporate)
6. Symantec Mail Security 8240 Appliance


Company Name: Sanyo Capacitor Philippine Corporation
Project Name: SCPC LAN Upgrade Project
Project Role: Implementation Team Member
Project Duration: December 2005
Total Network Node: 103 Network Nodes
 Active Components and Network Setup as listed:
1. 3COM 3800 Series 24 Port 10/100/1000 Mbps Ethernet Gigabit Switch for Server
backbone connection
2. 3COM 3800 Series 48 Port 10/100 Mbps Ethernet Switch for LAN Workstations interconnected by Fiber Optics connections thru Gigabit SFP SX/LX Ethernet Module
3. Structured Cabling using CAT5E/CAT6/Fiber Optic Cables

IT Facilitator في STI College
  • الفلبين
  • يونيو 2000 إلى مارس 2002

IT Facilitator
Achieved Implementations and Job Responsibilities:
• Contributed a system based monitoring of students and inventory of all the computers within the laboratory.
• Facilitates computer laboratory sessions of the students.
• Teach the students (Basic to Advance Operations in DOS, Windows and Office Applications, Programming languages such as Visual Basic, Java and C, System Design Application such as Visio and Circuit Maker

الخلفية التعليمية

دبلوم, Information Technology Infrastructure Library v3 (ITIL v3) Operational Support Analysis
  • في SMME
  • نوفمبر 2010

Abu Dhabi Investment Authority – Abu Dhabi, United Arab Emirates November 7-10, 2010 Information Technology Infrastructure Library v3 (ITIL v3) Operational Support Analysis Training conducted by SMME Certification and Examination provided by the Examination Institute for Information Science (EXIN)

بكالوريوس, Information Technology
  • في CAP College Foundation
  • مارس 2008

CAP College Foundation, Inc – Makati City, Philippines 2008 Bachelor of Arts Major in Information Technology

دبلوم, Associate in Computer Science
  • في System Technology Institute College
  • مارس 2002

System Technology Institute College – Manila City, Philippines 2002 Associate in Computer Science

Specialties & Skills

Management
Library
Science
Action Planning
Networking: Managed and Unmanaged Ethernet Switches (3COM, HP Procurve, Nortel) Hardware and Linux)
Server System Implementation: Mail Server (Windows and Linux-based), Web Server (Windows and Linux)
Hardware: IBM xSeries Server Family IBM Intellistation Workstation IBM Thinkcenter Desktop IBM Think
Software: Remedy Action Request System 7 Citrix XenApp Numara Footprints Bloomberg Anywhere Reuter
Operating System :Microsoft Windows (XP/7/Server 2003/Server 2008)

اللغات

الانجليزية
متمرّس
الفيلبينية
متمرّس
اليابانية
متوسط
العربية
مبتدئ