IT Analyst
ADIA
مجموع سنوات الخبرة :23 years, 7 أشهر
IT Analyst
Information Technology Department
Successfully passed the ITIL v3 Intermediate Qualification in Operational Support Analyst
Successfully passed the ITIL v2 Foundation Certification in IT Service Management.
Successfully passed the HDI Service Center Analyst Certification
Site deployment and maintenance of HP Computer Desktop and Workstations
IT Service Management for Infrastructure Task, Change Request, Work Orders and Incidents using BMC Remedy Action Request System 7.
Remote system support, troubleshooting and configuration using Numara Footprints
Technical support and troubleshooting for Citrix XenApp-hosted applications
Maintaining work quality (thru adherence to ADIA IT Standards) and achieving user satisfaction as per compliance to the Service Level Agreements arranged to all ADIA business section
Performs System Installation, Configuration and Troubleshooting for the following financial applications:
Thomson Datastream
Bloomberg Anywhere
Reuters Xtra 3000
Reuters Eikon
Factset
FXAll
TradeWeb
CSFB Holt
Simcorp Dimension
Serving ADIA’s 1, 500 employees as first line of support for all IT service requirements
Service Desk Engineer
IT Outsourcing Department
Deployed to ABU DHABI INVESTMENT AUTHORITY (ADIA) as an outsourced engineer.
Site deployment and maintenance of HP Computer Desktop and Workstations using Disk Image deployment (using Acronis Disk Imaging) and Remote System Management (using CA Unicenter Software Delivery, Remote Control and Asset Management) technologies.
IT Service Response Management for assigned task and logged user calls using BMC Remedy Action Request System.
Maintaining work quality and user satisfaction as per compliance to the Service Level Agreements from all company section to the IT Department
Senior IT System Engineer
IT Infrastructure Department
Deployed and maintained no less than 1, 200 IBM Computer workstations and 25 Production Servers as an IT System Engineer for 5 years.
Certified IBM Service Engineer for Thinkpad, Thinkcenter and xSeries Server
Creation, updating and monitoring of IT Maintenance Agreement Contracts to our clients requiring outsourced technical site support service for maintaining existing and newly deployed servers, workstation, and other IT resources.
Implemented a systematic deployment process (maintenance contract-based and hardware/software after-sales service) of system engineers through scheduling and coordination with our clients.
Price quotation, order purchasing, item delivery, warranty tracking and vendor/supplier communication for computer hardware and software purchased by our clients
Formulation of technical specification and implementation for projects requirements and defined specifications from clients.
Project consultation, implementation analysis and completion of all target goals and deadlines within or below budget.
Key Projects and Accomplishment:
Company Name: Sandigan Ship Services, Inc.
Project Name: Oceanascent Domino Web Server for Fleet Management System
Project Duration: December 15, 2006 - January 15, 2007
Project Role: Technical Team Lead
Platform: Windows Server 2003 R2 and Lotus Domino 7.0
Configuration of Lotus Domino Server as Web server
Database replication to Hongkong-based Domino 6.5 Server through VPN connection
Setup of Lotus Domino-based Certificate Authority for enabling SSL secured Web server access
Technical cooperation and assistance to system developers for the fleet management system
Domino Backup System using Symantec Veritas Backup 10
Senior IT System Engineer
IT Infrastructure Department
Key Projects and Accomplishment:
Company Name: Enomoto Philippines Manufacturing Corporation (CEBU BRANCH)
Project Name: EPMI Internet/Mail/File System Restructuring Project
Project Role: Project Leader/Technical Team Lead
Project Duration: March 2006
Platform: Red Hat Enterprise Linux/Windows Server 2003
Deployment of Server Systems as listed:
1. Mailing System with AV/SPAM Filtering(Postfix MTA, Clam Antivirus)
2. Internet Proxy Caching (Squid Proxy Cache)
3. DNS/DHCP
4. File Sharing/Data Backup (CA Brighstor Arcserve)
5. Domain Controller/Antivirus (Symantec Antivirus Corporate)
6. Symantec Mail Security 8240 Appliance
Company Name: Enomoto Philippines Manufacturing Corporation (CAVITE BRANCH)
Project Name: EPMI Internet/Mail/File System Restructuring Project
Project Role: Project Leader/ Technical Team Lead
Project Duration: February 2006
Platform: Red Hat Enterprise Linux/Windows Server 2003
Deployment of Server Systems as listed:
1. Mailing System with AV/SPAM Filtering(Postfix MTA, Clam Antivirus)
2. Internet Proxy Caching (Squid Proxy Cache)
3. DNS/DHCP
4. File/Data Backup (CA Brighstor Arcserve)
5. Domain Controller/Antivirus (Symantec Antivirus Corporate)
6. Symantec Mail Security 8240 Appliance
Company Name: Sanyo Capacitor Philippine Corporation
Project Name: SCPC LAN Upgrade Project
Project Role: Implementation Team Member
Project Duration: December 2005
Total Network Node: 103 Network Nodes
Active Components and Network Setup as listed:
1. 3COM 3800 Series 24 Port 10/100/1000 Mbps Ethernet Gigabit Switch for Server
backbone connection
2. 3COM 3800 Series 48 Port 10/100 Mbps Ethernet Switch for LAN Workstations interconnected by Fiber Optics connections thru Gigabit SFP SX/LX Ethernet Module
3. Structured Cabling using CAT5E/CAT6/Fiber Optic Cables
IT Facilitator
Achieved Implementations and Job Responsibilities:
• Contributed a system based monitoring of students and inventory of all the computers within the laboratory.
• Facilitates computer laboratory sessions of the students.
• Teach the students (Basic to Advance Operations in DOS, Windows and Office Applications, Programming languages such as Visual Basic, Java and C, System Design Application such as Visio and Circuit Maker
Abu Dhabi Investment Authority – Abu Dhabi, United Arab Emirates November 7-10, 2010 Information Technology Infrastructure Library v3 (ITIL v3) Operational Support Analysis Training conducted by SMME Certification and Examination provided by the Examination Institute for Information Science (EXIN)
CAP College Foundation, Inc – Makati City, Philippines 2008 Bachelor of Arts Major in Information Technology
System Technology Institute College – Manila City, Philippines 2002 Associate in Computer Science