Head of IT/IT Projects /Manager-IT Infrastructure
Alshaya Group
مجموع سنوات الخبرة :16 years, 0 أشهر
• Spearheading all aspects of IT Operations including Hardware (Server & Network) Management, Applications Management, Software Versions / Patches Management, Service Level Management, Compliance (Systems Operations), Back-up Management & Contingency Planning, IT Asset Management and Datacenter Set-up
• Leading the Office365 migration Roll out in the assigned AOR
• Managing entire ERP project implementation with a view to achieve business objectives and ensure optimum utilization of available resources
• Understanding business processes, studying and analysing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing); preparing requirement & testing documents and conducting GAP analysis
• Contributing to strategies and execution roadmaps (for purchases, strict budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management, incident management, audits, compliance & regulations, and vendor management)
• Identifying IT project requirements, project scope of work and project plans including cost, schedule, risk, benefits for the new business units and issues related to change management
• Acting as a business and IT strategist, functional leader, technology advocate and change agent
• Managing and maintaining relationships with Vendors and other third party suppliers, Project team, Management team and implement IT policies, procedures, CAPEX, verify the SLA’s, AMC’s etc.
• Monitoring and reviewing the IT related issues through IT Servicedesk (GLPI) and ensures that the best industry practices and standard procedures are followed
• Identifying the information and resource requirements for the key stages of initial enquiry, meeting user’s requirement, preparing proposals, vendor evaluation and supplier selection
• Ensuring that the PC’s protected with Antivirus and Server’s are with proper backup etc.
• Interfacing with Telecom bodies such as Omantel, Ooredoo for link management
• Implementing network security standards PCI-DSS and COBIT at regional level as established by the IT Director
• Delivering constant support for installation & administration of various range of servers, applications, desktops, laptops & peripherals, database, and security
• Steering IT staff by recruiting, training & coaching employees, communicating job expectations and appraising their performance
• Implementing network security standards PCI-DSS and COBIT at regional level as established by the IT Director
• Providing 24x7 rotational on-call support, including escalation driving Root Cause Analysis (RCA), preventative action follow-through, and participation in weekly operations reviews
• Delivering technical support & responding to outages during off-hour within establishing Service Level Agreements
• Ensuring that IT systems, applications, and communication equipment within the organisation are managed and maintained in accordance with documented processes, procedures, guidelines, & instructions
• Monitoring:
o Warranty/AMC details to notify necessary contract renewals, service provider, contract review & re-negotiation, and contract performance
o Project budgets; tracking expenses and project budget; managing project related changes; identifying issues & risks and developing contingency plans
• Building a technically strong & highly motivated workforce; monitoring resource utilization and productivity; developing learning & development programs and driving knowledge management initiatives
Identify the transformations in organization and make the necessary involvements such as changes in job roles, End Users training, IT Procurement etc. Provide System related support and IT Project coordination. Assist in the planning, organizing and implementation of additions, deletions and major modifications to the supporting regional infrastructure. Responsible for the IT operations, Scheduling of Server Rollout, up gradation etc. Responsible for the management, mentoring and career development of IT staffs. Implements network security at regional level as established by the corporate security director. Responsible for the Systems Implementations according to the Clients requirements. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management. Over sees the administration and maintenance of the company’s WAN, infrastructure and directs the technical support engineers to implement internal systems. Manage and develop upgrades to the company’s telephone system at regional level. Oversees troubleshooting, system backups, archiving and disaster recovery and provide expert support when necessary. Act as the main point of contact on all IT-related matters for the office assigned and lead internal teams/task forces. Arrange the IT resources required to meet the project goals and prioritize, schedules the projects. Prepare the list of hardware to be write off, Asset control, control IT budgets and expenditures. Initiates and implements improvements in all areas of IT responsibility. Responds and acts on upper management direction and make necessary recommendations to the management in technical aspects along with possible solutions. Approves team members’ time and expense reports in a conscientious and timely manner. Reviews the status report of team members and addresses issues as appropriate. Responsible for the successful delivery of the project, coordination and control of different departments and suppliers as per the project requirements. Liaise with the stakeholders and management to ensure the project delivery on time and quality. Liaison with Telecom bodies such as Omantel for link management. Deal with different vendors and suppliers negotiate and verify the SLA’s. Effective use of data management, standards and procedures for Design and Implement short term as well as long term strategic plans. Prepare weekly and monthly reports and project budgets. Represent the department in higher level meetings. Interacting with end users for requirement gathering, technical documentation and defining operating standards and policies, Disaster Recovery Plan (DRP), CSI, and KPI’s.
Identify, prioritize and communicate all system and process issues that affect productivity and efficiency.
Configure and Installation of LAN and WAN network control the network privately under local administration and ensure full-time connectivity to local services. Setup, design and trouble shoot Networks with Windows 2003, 2008 O/S. Configuration and management of CISCO switches and routers: 2500, 2600, and 2800 Series. Installation, configuration and maintenance of Windows 2003, 2008 Servers, Windows Exchange 2007, ADS, DNS, DHCP, NLB, Tape Backup Operations, Data Centre Management. Resolve problems raised through phone, email or remote access. Giving technical support to the end users requirements such as Configuration of Email, Network Printer, Scanner, Plotter etc. Accountable for technical excellence in service delivery to ensure end-user satisfaction and to minimize down time. Executed the Network Design comprising of complete LAN Cabling and Switch installation. Provide input and support for necessary improvements, managing workload planning, team sizing, skill development activities and complete the work within preset budgets and deadlines etc. Responsible for procurement including preliminary vendor evaluation, negotiation etc. Liaise with senior management in IT related issues. Management of CMBS Server, Print Server etc.
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