Jocelyn Castillon

• Greeted and assisted clients, ensuring a professional and welcoming environment.
• Handled telephone calls, messages, emails and transferred communications to appropriate departments or
staff.
• Scheduled appointments, managed conference room bookings and maintained calendar systems.
• Performed other tasks given such as reviewing Customer Due Diligence (CDD) for AMLA requirements,
Proposal maker, and others.
• Maintaining tidy and organized reception area, ensuring that it presents professional and welcoming
atmosphere.

• Conducted outbound sales calls to prospective clients.
• Presented and promoted products/services to clients.
• Managed and updated customer databases.
• Followed up on leads and inquiries.

• Documented inspection results and findings.
• Checking blueprints and specifications.
• Monitoring operations to ensure that meet production standards.
• Recommending adjustments to operators or production process.
• Inspecting defects, comparing or measuring materials or products being produced.
• Collaborated with production staff to establish and meet quality standards.
• Checked color, shape, texture and grade of products and materials against established templates, charts,
and samples.

• Cleaned guest rooms, hallways, restrooms, and public areas according to hotel standards.
• Performed bed making, linen replacement, and room preparation.
• Ensured guest rooms were clean, safe, and well-presented.
• Supported guest satisfaction through quality housekeeping services.
• Supported senior housekeeping staff in handling Laundry and maintaining inventory of cleaning supplies.
• Reported maintenance concerns and room deficiencies.