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Jocelyn Diez, Senior Product Support Specialist II

Jocelyn Diez

Senior Product Support Specialist II

Concentrix Corporation

Location
Philippines
Education
Bachelor's degree, Bachelor of Science in Business Administration Major in Marketing Management
Experience
8 years, 5 Months

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Work Experience

Total years of experience :8 years, 5 Months

Senior Product Support Specialist II at Concentrix Corporation
  • Philippines
  • April 2007 to August 2015

We do inbound and outbound calls to customers from North America, Middle East, New Zealand, Australia and even part of Asia. Provide assistance for customers calling for their computer networking concern. We provided technical assistance and recommendation through Live Chat. Also replies emails to customers who are making follow ups for a pending issues which is for further testing and investigation.

Education

Bachelor's degree, Bachelor of Science in Business Administration Major in Marketing Management
  • at Liceo de Cagayan University
  • October 2014

Specialties & Skills

Computer Networks
+Endorse 0
PC Networking
+Endorse 0
VLAN
+Endorse 0
SSL VPN
+Endorse 0
IP Networking
+Endorse 0
Computer Networking
+Endorse 0

Languages

English
Expert

Training and Certifications

Self Awareness and Personality Enhancement (Training)
Training Institute:
Concentrix Corporation
Date Attended:
March 2011
Duration:
8 hours
Operating Systems Training (Training)
Training Institute:
Concentrix Corporation
Date Attended:
February 2007
Duration:
8 hours
Professionalism in the Workplace (Training)
Training Institute:
Concentrix Corporation
Date Attended:
March 2011
Duration:
8 hours
Time and Stress Management (Training)
Training Institute:
Concentrix Corporation
Date Attended:
March 2011
Duration:
8 hours
Soft Skills Training (Training)
Training Institute:
Concentrix Corporation
Date Attended:
February 2007
Duration:
24 hours
Computer Fundamentals and Network Essential Trainings (Training)
Training Institute:
Concentrix Corporation
Date Attended:
February 2007
Duration:
16 hours
Product Support Specialist Training (Training)
Training Institute:
Concentrix Corporation
Date Attended:
September 2008
Duration:
104 hours
Creative and Critical Thinking (Training)
Training Institute:
Concentrix Corporation
Date Attended:
March 2011
Duration:
8 hours
Cisco Linksys Basic Product Trainings (Training)
Training Institute:
Concentrix Corporation
Date Attended:
February 2007
Duration:
280 hours

Hobbies

  • Cooking
    Concentrix Food Battle Champion 2012