Customer Support Representative
TELETECH
Total years of experience :9 years, 9 Months
Customer Support Representative
TELETECH Bacoor Cavite November 2011 - April 2014
- Complaints Team for TELSTRA.
- Email Support for Telstramail and Bigpond for TELSTRA.
- In-Bound technical support representative for TELSTRA.
Duties & Responsibilities: - Assigned in taking calls for customer with complaints for homephone, mobile and internet connection.
- Resolving customer issue for each account. e.g. Billing, Account modification, Adding services, etc.
- Responding to customer's email for their account.
- Provide technical support for homephone, mobile and internet connection.
Technical Support Representative
TELETECH Bacoor Cavite March 2011 - November 2011
- In-Bound technical support representative for HP notebooks.
Duties & Responsibilities: - Answering calls for Hewett Packard Notebook customer.
- Provide technical support.
- Process warranty exchange for defective HP notebooks.
Technical Support Representative
TELETECH Bacoor Cavite November 2010 - March 2011
- In-Bound customer care representative for HP notebooks.
Duties & Responsibilities: - Answering calls for Hewett Packard Notebook customer.
- Routing calls to proper department.
- Provide product specification for each type and model of HP notebooks.
Customer Care Representative
ICONVEY Paranaque City January 2010 - November 2010
- Out-Bound appointment settings representative
Duties & Responsibilities: - Calling Australian customer for appointment setting.
- Provide brief company information.
Technical Support Representative
TELETECH Bacoor Cavite October 2009 - December 2009
- In-Bound technical support representative for HP notebooks.
Duties & Responsibilities: - Answering calls for Hewett Packard Notebook customer.
- Provide technical support.
- Process warranty exchange for defective HP notebooks.
Customer Care Representative
ETELECARE GLOBAL SOLUTIONS Libis Quezon City March 2008- August 2009
- In-Bound Warranty Exchange Representative for U.S. Telephone Company.
Duties & Responsibilities: - Answering calls for AT&T/Cingular customer.
- Provide technical support for mobile handset.
- Process warranty exchange for defective mobile handset.
Secretary
HAG INDUSTRIAL SALES Muntinlupa City October 1994-January 1997
- Secretary to the General Manager
Duties & Responsibilities: - Answering phone calls.
- Setting of appointments.
- Taking minutes of the meeting.
- In charge in employees files.
- In charge of employees payroll.
- In charge of company's file.
- Represent company in bidding appointment.
- In charge in preparing invoices, preparing orders and shipments.
- In charge in dispatching team for field works.
Secretary
METRO DRUG INC. Paranaque City July 1994 - September 1994
- Secretary for Warehouse
Duties & Responsibilities: - Answering phone calls.
- Setting of appointments.
- Taking minutes of the meeting.
- In charge in the warehouse files.
- In charge in the invoices, preparing orders, and shipments to order branch.
- In charge in dispatching team for delivery.
Account Executive
TIMBERPRO & MAINTENANCE SERV. Paranaque City April 1992 - April 1993
- Account Executive for Pest control services
Duties & Responsibilities: - Answering phone calls.
- Setting of appointments.
- Taking minutes of the meeting.
- In charge in the warehouse files.
- In charge in the invoices, preparing orders, and shipments to order branch.
- In charge in dispatching team for delivery.
BACKGROUND
TOLENTINO TECHNICAL INSTITUTE Paranaque City 1992 Automated Office System Secondary:
PARANAQUE MUNICIPAL HIGH SCHOOL Paranaque City 1990 Primary:
PARANAQUE ELEMENTARY SCHOOL CENTRAL Paranaque City 1985