Senior Customer Service Officer
CHABROS INTERNATIONAL GROUP
Total years of experience :19 years, 5 Months
Registering and circulating incoming faxes and e-mails to the subject departments.
Checking that all delivery orders are received from the warehouse on day to day basis and physically comparing them to the Delivery Order report generated by the system.
Reconciling (on a preliminary level) the soundness of delivery orders against the content of incoming LPOs.
Preparing quotations, Performa invoices and correspondences.
Following up the Quotation or Performa Invoice submitted to client if confirm or not.
Updating the ERP system the status of to all the quotations & Performa Invoice sent to the client in weekly basis.
Arranging and preparing documents for the collection of material to be dispatched to clients by courier services.
Recording and filing submitted samples for later reference and possible orders.
Following up with the purchase or logistic department and confirming the delivery status with the clients.
Coordinated with the Sales Team during trainings, seminars & Exhibitions and introduction of a new product.
Communicate with the customers through a variety of means, either in person, by telephone, e-mail or by sending fax.
Interact with customers, providing relevant information in response to inquiries about technical issues, services & products in the most professional manner.
Follow up the LPO from the client & file customer records of purchases for future reference
Maintained filing system and records as necessary and maintain the confidentiality of documents related to the operational process of the department
Reminding Managers / Supervisor in regards with his / her meetings or appointments with the clients, supplier and etc.
Handling general administrative tasks like attending phone calls answer customer queries etc. & forward them to the concerned departments if required.
Keeping track of customer complaints and implementing improvements strategies.
Ensure that customers are satisfied with services and product quality.
Performing other duties as the need arise.
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