IT INFRASTRUCTURE SPECIALIST, NETWORK & INFRASTRUCTURE
Capital Tap Holding
Total years of experience :10 years, 3 Months
• Performed daily maintenance of the physical IT infrastructure, including firmware upgrades and keeping all systems updated with the latest patches.
• Managed the administration of the ERP Oracle NetSuite, including overseeing renewal processes, access controls, subsidiary changes, and license management.
• Managed and supported the holding companys cloud-based applications and systems, including DLP, EDR, MDM, Backup systems, Firewalls, Active Directory, File server, Exchange, and SharePoint.
• Actively identify opportunities for IT process and technology improvement. Developed long-term strategic plans for the IT infrastructure and security.
• Created comprehensive ITSM processes and security policy documentation to improve understanding and ensure compliance within the holding company.
• Conduct security awareness training to educate the organization on recognizing and preventing cybersecurity attacks.
• Conducted monthly assessments of the security posture to strengthen security controls and reduce the risk of cybersecurity attacks.
• Managed the annual IT budget allocation and produced detailed reports on its utilization.
• Reviewed contracts and agreements about IT requirements from a technical standpoint, ensuring alignment with organizational needs.
• Delivered first-line IT technical support and assistance to the Amadeus Dubai regional office, resolving queries and issues related to computer systems, software, and hardware. Installed and maintained hardware and software across computers, laptops, and servers, predominantly within a Dell environment. Ensured network reliability and supported IP phones and video conferences within a Cisco environment. Maintained and supported various Microsoft Windows operating systems and Enterprise Applications. Administered data backup operations and ensured data recoverability using Veritas Backup Exec 20. Managed and supported VMware ESX and vCenter 7.6 and 5.1 environments. Oversaw the maintenance and support of PowerEdge VRTX, PowerEdge M640 servers, and RICOH printers/scanners.
o Provides pre-sales & post-sales cycle to the customer for business solution.
o Provided excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner.
o Appraised and verified bill of material items provided on to customer system requirements
o Architect and analyze the technical solution required to address customer requirements, assesses customers met and unmet needs and recommends solutions that optimize value for both the customer and firm.
o Integrate Veritas backup & availability solutions onto systems hardware architecture according to customer requirements and project plans.
o Maintained strong relationship with clients during post-sales. Identifying opportunities for further sales and new areas for development.