Customer Service Executive & Quality Coach
GULF NEWS
Total des années d'expérience :3 years, 5 Mois
Job Profile :
Providing Customer Service & worked on SAP - ( Systems, Applications & Procedures ) .
Respond to advertisement rate enquiries, providing accurate rates information.
Resolved potential customer service issues.
Consistently provided top quality services, receiving commendations from customers and management.
Frequently and consistently featured as a top performer.
Consistently met the SLA’s offered by the clients.
High calibre process update presentations for the team, during the Gulf News promotion period.
Analysing team performance and helping the Team Leader in preparing their reports.
In the absence of the Team Leader handled the entire team by conducting briefings and updating the team on the new upcoming promotional offers.
Consistently managed to sell advertising space for the Classifieds section of the paper and also accurate editing of advertisements done in the free advertisement section of the paper.
Monitoring calls of the junior agent & providing quality feedback to improve customer service skills.
Helping junior agents in time management & multi tasking.
Providing regular feedback to agents on calls monitored & keeping the Team Leader well ifnormed.
Worked with the Wheels Magazine Department as a Client Servicing agent.
Booking of advertisments in the magazine & selling space.
Coordinating with direct clients & agencies in terms of booking the advertsiments.
Helping clients with the artwork for the advertisment.
Making sales calls to various companies to creat an awareness of the product & get them interested in signing up a contract for booking advertisements.
Keeping the client informed whenever space available on prime spots in the magazine.
Informing the client well in advance about renewal of contracts or any upcoming features or pull outs to be published in the Classifieds or Wheels section.