Joelle Rouhayem

Accounting:
• Keep track of invoices from suppliers/ contractors: Prepare payment vouchers and update payment logs accordingly.
• Prepare payment requests/ Budgets for owners and keep track of all pending payments.
• Monitor expenses to stay within the estimated budget, send notices in case of variation.
• Consolidate PMM accounting with MENA Capital accounts.
• Monitor Petty cash with Facility Coordinators on site.
• Follow up insurance claims and payments.

Management:
• Compare and assess offers and contracts from contractors and suppliers.
• Follow up contracts terms and expiry date.
• Request quotations from suppliers when needed.
• Keep archives of all meetings, invoices and legal documents.
• Communicate via e-mail or by phone with owners and suppliers.
• Prepare Owners Association Committee and General Assembly meetings (Presentations, Policy Manuals, Meeting Agenda, and Venue)
• Prepare minutes of meeting for all meetings.
• Follow up with the Facility Coordinators on site for inventory and suppliers schedule.
• Follow up requests from Owners.
• Follow up legal paper of Janitors.

* Answer Sales related call, send emails and follow up on Calls. * Site visits orientation with clients. * Prepare payment notices and receipts. * Perform research and PowerPoint presentations. * Prepare Sales reports. * Arrange data related to owners and assist them when applicable. * Handle the marketing of distinct apartments in Newspapers and with Brokers.

 Maintain proper filing system.
 Setup and coordinate meetings and conferences.
 Meet and greet clients and visitors.
 Data Entry.
 Receive and dispatch documents to the relevant party.
 Conduct researches and presentations.

Personal Assistant for Procurement Consultant

* Devising and maintaining office systems, including data management and filing;
* Screening telephone calls, inquiries and requests, and handling them when appropriate;
* Meeting and greeting visitors at all levels of seniority;
* Organizing and maintaining diaries and making appointments;
* Dealing with incoming email, faxes and corresponding on behalf of manager when appropriate;
* Taking dictation and minutes;
* Producing documents, briefing papers, reports and presentations;
* Carrying out background research and presenting findings;
* Liaising with clients, suppliers and other staff.

Oct. 2009 - June 2011.
Guest Services Agent.
* Responsible for the speedy and courteous answering of incoming telephone calls, providing all necessary information to callers, and transferring all calls to the related departments.
* Handles guest's needs or requests and reports complaints to the Duty Manager.
* Responsible for the rendering secretarial, clerical and related assignments to the hotel guests.
* Maintains perfect relationships with all guests to guarantee perfect customer service.
Mrs. Rima Korban Abu Samra - 03/408334
Section's Training Ambassador: * Responsible to plan, implement, and review Section Training to ensure it meets the needs of the Business.

*May 2010 Guest Relations Training for one month period.

*June 2010 Housekeeping Cross-Exposure for one month period.

Intercontinental Phoenicia Hotel.
Nov. 2008 - Oct. 2009
PR Agent Les Cascades Lobby Lounge.
* Responsible for providing efficient and courteous service to the Restaurant guests. Interacting with guests as appropriate.
* Attending to special guest's requests and offering assistance in a professional manner.
Mr. Hisham Hankir - 03/605733