Application Consultant
AMMEX iSupport Worldwide Incorporated
Total years of experience :10 years, 3 Months
-Handles NCR Counterpoint Support escalations
-Administrator and Management of All Internal Servers and Cloud Services
-Audit All Internal Network devices and equipment
-Audit All Internal Domain and Cloud Services
-Level 3 Point Person for All Care Teams
-Senior Escalation Support for all NCR Counterpoint issues
-Implements Backup/Restore service to all clients via Acronis
-Handles all WAN, LAN, networking, routing, DNS, AD, Server issues
-Handles R&D on Server Improvements and Cloud Networks
-Handles Remote Gateway, RemoteApp and other cloud services
-Administrator/Management of ConnectWise Labtech
-Handles issues and concerns of Remote Monitoring and Remote Agent issues
-Administrator of 2 Factor Authenticator, Remote
-Manage L3 Network Devices and Equipment HP, Cisco, Zyxel etc..
-Manage and Administers Local Servers like DNS, Mail, ActiveDirectory, ADSL
-Implements and Manages the New AAA solution server
-Point Of Contact for Data transmission of wireless Network using Ubiquiti
-Built the PPPOE system for the Country using ASR1K
-Built Solarwinds Monitoring Server for the Company
-Leading the Systems and Network Planning and Infrastructure design -
-Manages and Administers the GEO Satellite for the whole Palau Island
-Dispatches on site Technician if needed further support
-Handles L3 Switching & Routing on Cisco Router/Switch and Firewall configuration
-Implements/Maintains Zyxel IPDSLAM/ADSL Routers and Switches
-Implements Radio Antennas for Inter Island Connection using T1.
*Task is to do Maintenance on All Client Servers/Workstations
*Checked Memory Dump and Analyze Security Data for any DDOS or Network Attack
*Assigned to clear and resolve System Software Issues and Possible Hardware Failures for All Clients via Remote Access
*Documents all Network and Software for Clients(Auditing)
*Run Virtual & Test Machines before Server Implementation on Live Network
*Assisted on checking security for new Servers before Implementation
*Handles Technical assistance to tickets provided by clients using Connectwise Ticketing.
*Document Client information on Connectwise
*Designed the first chat application for the company using Livezilla
*Handled Pre-Testing of company proprietary software
*Handles Network Scanning, Daily Maintenance Check & Errors on Servers
*Handles Ticket management and troubleshooting
*Handles Server Maintenance check up Updates and Troubleshooting
*Assisted on Active Directory clean up, Script Management and Editing GPO
Document Analysis and Reporting Location: Home Based/Philippines
Job Description:
*Handles Technical Support and Consultation, Report Analysis and Documentation.
*Asses Technical Recruitment and process clearance for Applicants Requirements.
*Responds to immediate Technical assistance on Shift and On Call
*Provides evaluated structuring for companies policy implementation
*Handles Technical advisory, consultation, implementation and documentation on New Symantec Security Products.
*Provides Off-site, On-Site and On-call support for clients.
*Assist clients on implementation of new Symantec security solutions like Symantec Anti-Virus, Symantec Endpoint Protection, Symantec Mail Security for Exchange and SMTP.
*Disseminates weekly and monthly reports to clients. Facilitates Meeting with the Executives
*Run architectural designs/implementation for new Symantec Proprietary
*Handles configuration of new computerize voting machine for the ARMM (Autonomous Region of Muslin Mindanao). This projects core is to provide and implement the new voting machines to be used in ARMM election for August 11, 2008 and with this new voting system being implemented, this is the first computerized voting in the Philippines after several decades of manual voting.
*Assigned to configure, administer and secure the network at LANAO Del Sur which is one of the municipality of Mindanao.
*Assisted in the implementation of the machine for Mindanao.
IBM Plaza Bldg. Eastwood City Libis Q.C.
Job Description:
*Provides technical assistance to customers.
*Configures TRENDMICRO SMB & Enterprise Gateway Products and others
*Assist clients on troubleshooting TrendMicro GATEWAY Security For SMB / Enterprise Products
*Test, Replicates & Virtualized issues of clients using VMWARE
Provide assistance on clients Exchange Server and Windows Servers
*I provide assistance/troubleshooting to clients and schedule dispatch if needed.
*Manage Cloud Accounts for clients
*Add Users/Computers to the network via Active directory
*Handles Provisioning of RSA Keys, Remote Access and Access
*Handles Permission Access for Global Users
*Enterprise Backup using Robocopy, Veritas, Symantec Backup Exec and using
NTBACKUP of windows as well.
*Coordinates with project accounts and handles turn up process for new clients
*provided a VCIO for clients regarding their business technology goals
*Handles+ disaster recovery on servers to retain their previous backup image
provide help for agents queries regarding the scope of support, also manages AVAYA/CMS to adhere Breaks and proper Aux state for Engineers. Update reports on daily operation during shifts etc.
•We provide proactive monitoring for clients VPN connection.
•Real time troubleshooting with clients NOC/System Administrator.
*Provides support to AT&T designed VPN manage routers and switches.
*Assist in Nortel Network Switches configurations and VPN as well
*Monitors AT&T managed Cisco IOS Switches and Routers.
support and troubleshooting and resolution through phone to customers regarding their issues and problems about the Wired or Wireless LINKSYS devices.
•Assist customers in configuring their LINKSYS devices via device GUI in compatibility with their ISP’s preferred configuration and VLAN settings.
*Handles Print Servers and Wireless Camera Routers
courses: DCS) INFORMATICS / SM Car park North EDSA Phil.
courses: Certification: SonicWALL Essential Engineer Company EMAPTA (2018) Certification: DATTO Support Engineer Company Reboot Incorporated (2011)