Johan Bundalian

Customer service, Planning, Managing, Reporting

• Greeting and welcoming our customers.
• Assisting and providing customers inquiries regarding diamond
• Showing and demonstrating every piece of jewelry to the customer
• Listening and considering understanding customer needs to close the deal smoothly
• Cashiering, visual merchandising, replenishing, doing stocks regular inventory.

KPI Star of the month (January 2019)
KPI Star of the month (October 2019)
KPI Star of the month (August 2020)
KPI Star of the month (November 2020)

• Responsible in maintaining the proper brand standard of the shop
• Cashiered, proper displayed, merchandised, checking daily report was my responsibility
• Ensured the cleanliness of the shop, safety and well presented to the customers
• It was my duty to manage the staffs weekly schedule and weekly forums
• Attended and handled customers comments and complained.

• Greeted and welcomed every customer entered in the shop
• Informed promotions and opportunities to every customer
• Used to do crossed selling to increase the purchase amount of the customer
• Increased store sales to achieve the monthly shop target
• Product knowledgeable, maintained shop cleanliness and well organized.

• Provided proper training and guideline to colleagues
• Responsible in choosing matching items for the mannequin or window displayed
• Handled cash and all money matters e.g. shop bank deposits
• Attended and responsible in solving customers complaint
• Regular monthly meeting at the head office e.g. shop reporting and concerns.

• Greeted and welcomed the guest in their cultural manner.
• Delivered an excellent customers service in a polite way
• Dealt all customer queries in a professional and courteous manner over the phone
• Maintaining properly the cleanliness and tidiness of the reception area at all times.
• Fulfilled all reasonable requests of the guest to ensure their comfort, satisfaction as well their safety