IT Suuport Engineer / Software Quality Assurance
Soft Touch IT Infrastructure
Total years of experience :10 years, 6 Months
Logging and processing support calls.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Meeting to clients to determine the nature of any problems they encounter.
investigating, diagnosing and solving computer software and hardware faults.
Maintaining records of software licenses.
Implementing and managing security or integrity and backup procedures .
Installation and configuration computer networks and systems.
Installing, monitoring and Maintaining computer networks and systems to identify how performance can be improved.
Maintaining existing software and hardware and upgrading any that have become obsolete.
Participate in product design reviews to provide input on functional requirements, product designs, schedules or potential poblems.
Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
Review functional and design specifications to ensure full understanding of individual deliverables.
Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.
Ensure that validated deliverables meet functional and design specifications and requirements.
Hold and facilitate test plan/case reviews with cross-functional team members.
Execute and evaluate manual or automated test cases and report test results.
Document software defects, using bug tracking system and report defects to software developers.
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
Isolate, replicate, and report defects and verify defect fixes.
Backend database testing in Microsoft SQL environment including alidating stored procedures, jobs and triggers.
Participate in product design reviews to provide input on unctional requirements, product designs, schedules or potential problems.
Review software documentation to ensure accuracy, compliance or completeness or to mitigate risks.
Plan test schedules or strategies in accordance with project scope and delivery dates.
Develop testing programs that address areas such as database (MSSQL) impacts, software scenarios, regression testing, negative testing error or bug retests or usability.
Document software defects, using bug tracking system and report defects to software developers.
Provide the Test Manager with accurate and precise estimates for Test Automation, activities, along with confidence levels and foreseeable dependencies.
Supported more than 200 users with hardware, software and Network issues.
Maintained all network and hardware components.
Served as liaison with business managers, vendors and IT Management to plan enhancements and resolve chronic issues.
Administered company backup and recovery plan.
The Program provides knowledge and skills in computer networking, electronics product design, computer circuits and word processing. The program also includes topics in computer troubleshooting, programming and hardware analysis.