Front Desk Receptionist
Al Barsha Veterinary Clinic
Total years of experience :8 years, 0 Months
● Represent the establishment with friendly, professional demeanor at all times.
● Provided customers and pets with excellent customer services and listened to their needs in order to relay the information to veterinary medical staff
● Attend to client inquiries via Email, Whats App, in person or by telephone
● Working knowledge in using DVMAX software for scheduling appointments for patients and veterinarian doctors
● Maintain patient records by obtaining, recording, and updating personal and financial information
● Handle client communication- patient updates, appointment reminders, update inquiries, assist in admission /discharge patients and remind clients in collection of their medication refill requests and reserved pet food items
● Resolve customer complaints according to the policy and procedures of the clinic
● Process end of day clinic sales reports and cash deposits
● Maintain inventory of clinic stationery and warehouse supplies
▪ Explore new business avenues and establish new list of clientele from local and international market
▪ Negotiate and close deals with the clients through phone call and email
▪ Aim to achieve monthly sales targets of AED 20, 000 - AED 30, 000
▪ Coordinate translation requests with the project management team and ensure delivery as per client
requirements.
▪ Maintains relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
▪ Perform administrative tasks such as maintaining sales database and payment records, generate
quotations, invoice and receipts, coordinate shipment deliveries with courier partners, purchase office
supplies and handle petty cash.
▪ Collect customer payments and follow-up clients on unpaid invoices
▪ Prepare monthly sales and cash flow reports for reference by the CEO and the GM.
▪ Deliver superior customer assistance to guests entering the lounge of Global Pinoy Center -
SM Mall of Asia branch
▪ Provide valuable information to guest inquiries and attend customer inquiries, requests and
complaints in a professional manner
▪ Suggest and implement strategies to better promote the services of the center and increase
guest patronage and membership sales.
▪ Ensure timely update of membership sales, lounge supplies consumption and guest foot
traffic reports for reference by the management.
▪ Prepare payment endorsements of all corporate admin expenses (e.g. employee travel
arrangements and hotel accomodations, mobile plan usage, payment for leased facilities and
utilities, salary of staff under manpower agency, etc.)
▪ Monitor database of payment endorsements and ensure prompt payment by coordinating
with the Accounts and Finance department
▪ Coordinate to telecommunications suppliers and resolve employee concerns regarding
company mobile plan
▪ Make travel arrangements for corporate executives and associates such as booking flights,
hotel reservations and transportation.
▪ Prepare an admin-related monthly expense report for management reference.
▪ Contribute to team effort by accomplishing related results as needed
Bachelor of Science in Business Management Major in Operations Management