Travel and Customer Sales Service Support Agent
Seera Travel Group
Total years of experience :10 years, 11 Months
• Arranged trav el Itineraries for passengers and Issuing their
tickets
• Responded to clients' questions, issues and complaints and
implemented appropriate solutions.
• Maintained operational proficiency in coordinating both
international and domestic trav el accommodations for
customers, arranging for airfare as well as hotel.
• Discussed trav el requirements with indiv iduals trav eling to other
countries like v isa, trav el insurance etc.
• Dev eloped loyal client base due to excellent listening and
research skills and keen understanding of trav el budgets.
• Prov iding all necessary Information to all customers with
regards to their ticket restriction and policy.
• Helped senior managers make effectiv e decisions based on
current and accurate reporting.
• Prepared customer inv oices, accepted payments and
processed refund and cancellation requests.
• Monitor the daily operation of the office and make sure to
close all transaction on daily basis for sales reporting
• Prepared customer inv oices, accepted payments and
processed refund and cancellation requests.
• Arrange trav el itineraries for booking and ticket
issuance as well as hotel and tour reserv ation.
• Informed clients of essential trav el information, such
as trav el times, trav el insurance and v isa requirements
to facilitate quality serv ice.
• Prov ided high lev el of customer serv ice to each
person by engaging customer and using activ e
listening and effectiv e interpersonal skills.
• Prov iding v isa assistance with all the necessary
information and requirements.
• company matters v ery confidential.