John Daniel كالويا

 Provides technical assistance on computer desktop, laptop & other computer peripherals including installation, configuration, upgrading, diagnosing, troubleshooting & maintenance.
 Troubleshoot system faults in a domain environment.
 Support Dell, HP, Lenovo laptops & Desktop.
 Perform a variety of administrative support function such as joining and re-joining the laptop to domain, providing local admin to the end user.
 Creating ghost image for each model of laptop/desktop and always keep the ghost image up to date.

 Support DELL Laptops, Desktops, Server and peripherals.
 Support MAC Laptops and iPad.
 DELL Server RAID Configuration & Memory Optimization.
 DELL Server OS installation.
 Installing & configuring computers/laptops hardware operating system and application (DELL & MAC).
 Troubleshooting system, diagnosing and solving hardware/software faults (DELL & MAC).
 Hardware Assembly and Disassembly (DELL & MAC).
 Order / Request replacement parts for warranty DELL Machines.
 Creating ticket through ABC Dashboard for all type of Maintenance (Dell, Apple, Cisco, Aruba, EMC, Solaris, CCTV, Microsoft, Juniper).

 Provides technical assistance on computer desktop, laptop & other computer peripherals including installation, configuration, upgrading, diagnosing, troubleshooting & maintenance.
 May perform a variety of administrative support functions such as backup and restoration of data.
 Active Directory Administrator using AD Manager Application of the following:
• Creation of Active Directory ID
• Resetting of Password
• Disable and Enable AD ID
• Unlock AD ID
 Software installation and configuration of the following:
• Windows Operating System (XP, Windows 7)
• Microsoft Office and Lotus SmartSuite Applications
• Lotus Notes E-mail System and Instant Messaging Services
• Internet connection including LAN settings and Network Access Controller (NAC)
• Various authorized software requested by the users (e.g. Open Office, Oracle set-up, Java Initiator, Adobe Acrobat Reader, Photoshop, Sophos Antivirus and PDF Converter).
 We use remote assistance such as (Net Meeting, Remote Desktop Connection, VNC Viewer, Team Viewer, Ultra VNC).
 Utilization of Basilica Chief Information Officer Advisor (CIO) software for monitoring and recording of incident reports after having been resolved.