John Ericson Catorce

• Respond to guest inquiries and resolve issues promptly, demonstrating troubleshooting and problem-
solving skills.
• Coordinate with multiple departments to ensure efficient communication and service delivery.
• new team members on operational procedures and company standards.
• hospitality systems and maintain operational records.

• Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
• Troubleshot Windows operating systems, software applications, and connectivity issues.
• Supported Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Assisted users with password resets, account access requests, and technical inquiries.
• Performed system upgrades, software installations, and preventive maintenance.
• Diagnosed and resolved network connectivity issues.
• Installed, configured, and maintained CCTV systems including IP cameras, DVRs, and NVRs.
• Performed CCTV troubleshooting, maintenance, and system health checks.
• Delivered remote and on-site technical support to users.

• Handled customer inquiries and service requests through multiple communication channels.
• Resolved customer concerns efficiently and professionally.
• Maintained accurate customer records and documentation.
• Collaborated with internal teams to resolve escalated issues.
• Developed strong communication, analytical, and problem-solving skills.